Assistant Manager – Sales Training & Performance to improve SDR capabilities through call analysis, targeted coaching, and effective training initiatives.
Responsibilities
Analyze SDR call recordings and performance data to identify skill gaps and improvement opportunities.
Conduct call reviews and provide structured coaching to improve cold-calling, warm-calling, objection handling, and conversion skills.
Develop and update sales scripts, training materials, call guides, and supporting collateral.
Work closely with trainers to improve their coaching capabilities and ensure readiness before new training initiatives.
Develop targeted training interventions based on actual performance trends.
Requirements
Bachelor's degree in Business Administration, Marketing or a related field.
Senior Quality Evaluator responsible for monitoring and evaluating inbound and outbound calls, emails, and chat for accuracy and adherence to quality standards.
Responsibilities
Monitors and evaluates inbound and outbound calls, emails, and chat
Assists in assessing quality standards and providing insights to improve program performance
Audits a sampling of contact methods
Reports evaluation results to stakeholders
Participates in calibration and call listening sessions
Senior Quality Evaluator responsible for monitoring and evaluating inbound and outbound calls, chat, and email for accuracy and adherence to quality standards.
Responsibilities
Monitors and evaluates inbound and outbound calls, chat, and email for quality
Assists in assessing quality standards and provides insights to improve program performance
Reports evaluation results to business stakeholders
Participates in calibration and call listening sessions to ensure scoring consistency
Conducts internal quality audits to improve processes
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