Delivering high-quality customer support across multiple digital channels, handling Level 1–2 cases, acting as a subject-matter expert, and coaching junior team members.
Responsibilities
Handle customer inquiries across digital channels (email, phone, chat, messaging platforms, social media)
Deliver professional, accurate, and customer-focused support to ensure a high-quality service experience
Act as a subject-matter expert for digital tools (CRM, ticketing systems, chat platforms)
Support the optimization of digital service workflows and channels
Maintain and enhance knowledge bases, FAQs, and self-service content
Requirements
Secondary education or higher
Nice to have: Experience supporting or coaching others
A highly motivated and customer-focused role responsible for handling inbound calls, providing support, and resolving account-related issues to retain customers considering service cancellation.
Responsibilities
Handle inbound calls from existing customers regarding their accounts, services, or concerns about cancellation.
Proactively identify and address reasons why customers may want to cancel, and offer tailored solutions to resolve their issues.
Demonstrate empathy, patience, and professionalism in every interaction, ensuring a positive customer experience.
Educate customers on product features, benefits, and promotions that may enhance their satisfaction and loyalty.
Accurately document customer interactions and outcomes in the system for future reference and quality assurance.
Provide high‑quality customer support across digital channels, act as subject‑matter expert, coach junior team members, and contribute to process improvements.
Responsibilities
Handle customer inquiries across digital channels (email, phone, chat, messaging platforms, social media).
Deliver professional, accurate, and customer‑focused support to ensure a high‑quality service experience.
Act as a subject‑matter expert for digital tools (CRM, ticketing systems, chat platforms).
Support the optimization of digital service workflows and channels.
Maintain and enhance knowledge bases, FAQs, and self‑service content.
Requirements
Secondary education or higher
Nice to have: Coaching
Nice to have: Experience handling complex or escalated customer cases
Nice to have: Familiarity with MS Office (CRM/Ticketing tools would be a plus)
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