- Austin, Texas, United States
- Full-time
- 3–5 years
Provide level one IT support via phone and chat for the Schwab workforce
Responsibilities
- Diagnose and troubleshoot end user desktop application issues
- Ensure customer satisfaction through timely resolution or escalation
- Provide incident status updates to management and end-users
- Support and maintain effective relationships with users
- Provide support for end user computing devices
Requirements
- Bachelor’s or Associates degree in Information Technology or a related field
- Nice to have: CompTIA certification
- Nice to have: ITIL certification
- Nice to have: KCS certification
- Nice to have: CSI certification