Lead the post-sale customer experience for a vertical, owning onboarding, adoption and long-term value realization across every account, building and scaling a multi-layered team to drive transformation and ROI for enterprise legal clients.
Responsibilities
Define the engagement model for your vertical, setting the standard for how your team designs each client's adoption playbook
Build the operating rhythms—portfolio and pipeline reviews, health inspection, coaching cadences—to keep the team executing at scale
Coach the team and other people managers to act as strategic advisors and engage executive sponsors
Set the standard for sustained value through success plans, enablement, stakeholder check-ins, training and value reviews
Partner with Leadership and cross-functional teams to accelerate client success
Manage operational relationships with PayPal's global merchants, support account managers, drive customer satisfaction and loyalty, and lead strategic account initiatives.
Locations (6)
San Jose, California, United States
Chicago, Illinois, United States
Austin, Texas, United States
New York City, New York, United States
Scottsdale, Arizona, United States
Relationship Manager, Inside Accounts
Intercontinental Exchange Holdings, Inc. · Posted Nov 10, 2026
Helping institutional investors and investment managers unlock the full value of Dasseti's platform through ESG data collection, sustainability reporting, and portfolio-level insights.
Responsibilities
Guide clients through onboarding and platform adoption, configuring end-to-end workflows (entity management, questionnaires, portfolio structures, data analytics and reporting).
Advise clients on how to align platform configuration with key ESG frameworks and regulations, including TCFD, SFDR (PAI indicators), EDCI, and PCAF financed emissions methodologies.
Act as the primary point of contact for functional and technical queries, bridging client needs and internal data, reporting, and product teams.
Lead investigation and resolution of data incidents, tracing root causes across system logs, audit trails, and portfolio imports.
Contribute to client retention and growth by participating in business reviews, identifying expansion opportunities, and proactively managing client health.
Requirements
Bachelor's degree in Business, Finance, Economics, Environmental Science, Sustainability, or a related field
Account Manager responsible for managing a portfolio of clients across APAC, driving revenue retention and growth, and collaborating with cross-functional teams.
Responsibilities
Own and manage a portfolio of approximately 50 clients across APAC and other global markets
Drive revenue retention and growth through proactive account management
Conduct regular client engagement activities
Develop a thorough understanding of each client’s business
Monitor account health indicators and proactively address risks
Requirements
Nice to have: Experience selling or managing accounts for subscription-based data, research, or software products
Nice to have: Familiarity with energy markets, renewable energy, or the broader energy transition landscape in APAC
Nice to have: Experience working with clients in financial services
Nice to have: Experience with Salesforce or another CRM platform
The anticipated base salary range for this position is $155,000 annually. In addition to base salary, this position offers the opportunity to earn additional compensation through the Director, Account Manager Pharma Compensation Program with a variable bonus.
Responsibilities
Lead and develop the team of Account Managers
Set account strategy and operating cadence
Own portfolio retention and renewals
Drive expansion and upsell
Set QBR standards and lead executive reviews
Requirements
Bachelor’s degree in business, marketing, life sciences, or a related field
MBA or advanced degree (MPH, PharmD) preferred
Nice to have: Experience with a pharma commercialization partner
Nice to have: Advanced knowledge of U.S. market access
Nice to have: Experience with point‑of‑care, retail media, or digital advertising programs for pharma brands
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