Provide superior client service at Allenstown Animal Hospital, handling phone and in-person interactions, scheduling, payments, and record maintenance.
Coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules, including handling customer service, intake processes, and enrollment paperwork.
Responsibilities
Provide excellent customer service to internal and external clients
Handle inbound/outbound phone calls, providing accurate answers to queries and concerns
De-escalate situations involving dissatisfied customers, offering assistance and support
Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks
Provide clinical pharmacy services across multiple hospital sites, including drug distribution, IV admixture, patient education, and medication therapy optimization.
Locations (2)
Markham, Ontario, Canada
Uxbridge, Ontario, Canada
Compensation
OPCOM09 Range: $51.29 - $67.47
Responsibilities
Provide clinical pharmacy services to patients at Markham Stouffville Hospital, Uxbridge Hospital and Reactivation Care Centre
Distribute drugs and prepare IV admixtures
Educate patients and support teaching of students
Provide drug information to nursing and medical staff
Collaborate with pharmacists and pharmacy technicians
Requirements
Accredited university pharmacy program (Bachelor's in Pharmacy)
Nice to have: Hospital pharmacy residency
Nice to have: Professional development and continuing education
We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
Compensation
Compensation: $19-$22/hr depending on experience
Responsibilities
Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.
Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients.
Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
Requirements
Benefits
Generous paid time off accrual
9 paid holidays per calendar year and up to 3 floating holidays per calendar year
Excellent medical benefits at very reasonable cost
Dental and Vision insurance options
Agency paid basic life insurance and STD & LTD disability insurances
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