Veterinary Client Service Representative handling front‑desk operations, phone lines, scheduling, and electronic medical records at White Oaks Veterinary Hospital.
Compensation
Competitive pay based on experience
Responsibilities
Answer phones, assist clients, and schedule appointments and surgeries
Check patients in and out and communicate with clients about their pets' care
Maintain accurate electronic medical records
Manage prescription requests and fill medications
Occasionally assist with patient handling and restraint
The Client Service Representative serves as the primary point of contact and welcoming face of VCA Animal Hospitals, managing front‑desk operations, client interactions, appointment scheduling, financial transactions, product recommendations, medical records, and facility maintenance.
Compensation
The pay range for this role is $17.00 - $21.55 Hourly
Responsibilities
Greet clients and their pets upon arrival, answer telephones, and direct to exam rooms
Schedule, confirm, and coordinate appointments
Place outbound calls for appointment reminders and follow‑ups
Present and explain fees for services and products
Process payments, handle billing inquiries, and maintain accurate financial records
Requirements
High school diploma or equivalent
Nice to have: additional coursework or certification in customer service, veterinary assistance, or related fields
An experienced Registered Veterinary Technician (RVT) with advanced dental skills to provide high-quality patient care, support surgeries, and manage technician appointments.
Compensation
$30–$33 per hour, depending on experience and demonstrated technical proficiency.
Responsibilities
Obtain diagnostic-quality digital dental radiographs, including full-mouth series
Perform dental charting, scaling, cleaning, and polishing
Assist with dental procedures and perform permitted extractions under veterinarian supervision
Monitor anesthesia and provide safe postoperative recovery care
Help maintain an organized and efficient dental workflow
Requirements
California Registered Veterinary Technician (RVT) registration
Nice to have: Five or more years of RVT experience
Nice to have: Veterinary dental procedures experience
Nice to have: Veterinarian-supervised dental extractions
Salary: $18 - $22 per hour, determined by the candidate's skills, experience, and qualifications.
Responsibilities
Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
Requirements
Nice to have: 1 year of experience as a veterinary receptionist
Salary: $18 - $22 per hour, determined by the candidate's skills, experience, and qualifications.
Responsibilities
Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
Requirements
Nice to have: minimum 1 year of experience as a veterinary receptionist
Salary: $16.00-$20.00 per hour dependent on skills and experience
Responsibilities
Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
A skilled and compassionate veterinary receptionist serving as the primary point of contact for clients and pets, managing high-volume front desk operations in a clinical setting.
Compensation
$16.00-$20.00 per hour dependent on skills and experience
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