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The Senior Dispute Resolution Specialist (SDRS) investigates and resolves the more complex scam complaints, including those involving several regulated entities, dual jurisdiction or novel scam methods.

Compensation

Hybrid working – Flexible arrangements with three days a week in our modern offices designed for collaboration and wellbeing.

Requirements

Nice to have: mentoring

Skills

dispute resolution complaint assessment regulatory framework investigation analytical skills scam typologies (banking, telcommunications, digital)negotiation conciliation trauma-informed communication case management systems

Senior Dispute Resolution Specialist

AFCA · Posted Nov 5, 2026

Open

Melbourne, Victoria, Australia
Hybrid
Full-time · Senior
5+ years

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Investigates and resolves complex scam complaints, builds strategies, negotiates settlements, and mentors junior staff within the Australian Scams Ombudsman scheme.

Responsibilities

Investigate and resolve complex scam complaints
Build clear strategies for each complaint
Negotiate and conciliate in multi‑party matters
Prepare well‑reasoned preliminary or merits assessments
Mentor junior specialists

Skills

investigative skills analytical skills knowledge of scam typologies negotiation conciliation writing detailed assessments trauma‑informed communication mentoring case management systems AI tools

Lawyer - Conduct & Discipline

Chartered Accountants Australia and New Zealand (CA ANZ) · Posted Nov 3, 2026

Open

Sydney, New South Wales, Australia
Hybrid

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Investigate complaints and conduct matters involving CA ANZ members and support fair, robust and professional disciplinary processes.

Responsibilities

Investigate complaints and member conduct matters in line with CA ANZ’s Guidelines, Regulations, By-Laws and Charter.
Prepare matters for Professional Conduct Committee meetings, Disciplinary Tribunal and Appeals Council hearings.
Analyse complex conduct issues and apply sound legal judgement and procedural fairness.
Communicate professionally with members, complainants and disciplinary panel members throughout matters.
Work collaboratively with the Conduct & Discipline team on investigation strategies, processes and continuous improvement.

Requirements

Relevant tertiary qualification in law

Skills

Legal processes Dispute resolution Litigation Case management Complaints handling Conciliation

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