Continuous Service Improvement jobs

Serve as the primary onsite IT owner and point of contact for all technology-related operations.
Ensure delivery of IT services meets or exceeds established SLAs and client expectations.
Lead daily operations for onsite desktop support and infrastructure support teams.
Manage incident, request, problem, and escalation processes through resolution.
Drive continuous improvement initiatives to enhance service quality and operational efficiency.

Requirements

Nice to have: MSP
Nice to have: Managed Services
Nice to have: Outsourcing
Nice to have: ITIL Foundation Certification
Nice to have: Onsite support across multiple locations

Skills

IT Service Delivery Site Operations Management End User Support Infrastructure Leadership

Network Operations Lead

Ledcor · Posted Nov 6, 2026

Open

Remote, Canada
Remote
Full-time · Senior
$121K–$167K per year
8+ years

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Lead the enterprise network operations, providing strategic and technical leadership to ensure performance, availability, reliability, and continuous improvement of the organization’s network and communications infrastructure.

Compensation

$121,200.00 - $166,650.00

Responsibilities

Partner with the Sr. Manager, End User Services to develop and execute enterprise network operations strategies, governance frameworks, and operational standards aligned with business, security, resiliency, and technology objectives
Provide strategic and technical leadership to ensure the performance, availability, reliability, and continuous improvement of enterprise network and communications infrastructure
Analyze network performance, service trends, operational risks, and emerging technologies to influence priorities, strategy, and long-term operational resilience
Lead network operations processes, including incident, problem, change, and service restoration management, while driving operational excellence and service maturity
Provide technical leadership for enterprise networking services, including LAN/WAN, wireless, VPN, Azure networking, Fortinet security solutions, and enterprise connectivity services

Skills

enterprise network operations infrastructure support

Lead Service Delivery Manager, SAP Platform

McKesson · Posted Nov 6, 2026

Open

Cork
€83K–€138K per year
10+ years

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Lead SAP platform service delivery and governance

Compensation

Our Base Pay Range for this position €82,500 - €137,500

Responsibilities

Lead SAP RISE contract, SLA, and service performance management with SAP, AMS providers, and Hyperscaler partners including Azure and AWS.
Oversee SAP S/4HANA AMS service delivery, ensuring incidents, problems, changes, service requests, and escalations are managed effectively.
Develop and present QBRs, KPI dashboards, service health reports, and executive updates that translate technical performance into business impact.
Design and mature ITSM service catalog offerings, service definitions, intake models, and operating procedures.
Drive continuous service improvement initiatives using trends, root cause analysis, customer feedback, and operational performance data.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or equivalent experience
Nice to have: SAP service governance
Nice to have: ITIL practices
Nice to have: service catalog design
Nice to have: operational readiness

Skills

SAP RISE SAP AMS

Service Delivery Manager

EUROPEAN DYNAMICS · Posted Nov 6, 2026

Open

Valletta, Valletta, Malta
10+ years

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Lead service delivery operations, manage SLA/KPI compliance, drive continuous improvement and coordinate multidisciplinary teams for a major European institution.

Compensation

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience.

Responsibilities

Act as main point of contact for management regarding service performance and incident escalations
Supervise and direct daily activities of multidisciplinary team
Conduct monthly service reviews with management and stakeholders
Monitor and report on SLA/KPI compliance
Address client feedback to ensure service quality

Requirements

Bachelor Degree in IT

Skills

SLA tracking KPI tracking Continuous service improvement (CSI)Service catalogue lifecycle management Vendor governance ITIL Managing Professional or ITIL 4 Strategic Leader certification

Service Operations Lead

AXA · Posted Nov 6, 2026

Open

Hong Kong, Hong Kong, China
On-site
Full-time · Senior
10+ years

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Act as the primary escalation point for incidents and service requests, managing service delivery between technical teams and business stakeholders for IT topics.

Responsibilities

Act as the primary escalation point for incidents and service requests
Ensure all incident and problem tickets are accurately logged, categorized, prioritized, and managed to resolution within agreed SLAs
Ensure Business and Customer updates are timely, clear, and of sufficient quality throughout the incident lifecycle
Facilitate effective communication across all modes (email, calls, chat, dashboards) during the Major Incident lifecycle
Provide 7x24 standby support to address critical incidents and urgent service requests

Requirements

Nice to have: ITIL v3 certification or above

Skills

ITIL frameworks IT Service Management Incident Management Problem Management Change Management Continuous Service Improvement (CSI)

BMC Control M

NR Consulting - India · Posted Nov 5, 2026

Open

India
5–7 years

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Support and maintain mission‑critical file transmission services and platforms, including L2/L3 support, troubleshooting, and management of Mainframe File Transfer technologies and Control‑M job scheduling.

Responsibilities

Support and maintain mission‑critical file transmission services and platforms
Perform L2/L3 support, troubleshooting complex issues escalated by the team
Manage Mainframe File Transfer technologies including FTP, Connect:Direct/NDM and Axway MFT/CFT
Monitor and manage Control‑M job scheduling, file transfers and batch operations
Understand and troubleshoot JCL and Mainframe‑related transmission issues

Skills

Mainframe Transmission Services Managed File Transfer (MFT)file transmission troubleshooting diagnostic skills JCL Mainframe-related transmission issues incident/ticket management change management

Package Project Lead 2

Infosys · Posted Nov 4, 2026

Open

Chicago, Illinois, United States
Full-time · Mid

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Lead Oracle SCM Cloud projects as a Package Project Lead, managing scope, resources, budgets, and stakeholder relationships to deliver client-aligned solutions.

Responsibilities

Define project objectives and scope in alignment with business goals
Coordinate sprint planning and meetings with technical teams and stakeholders
Evaluate project deliverables and drive initiatives to adopt new methodologies and tools
Identify and mitigate risks proactively while working with quality assurance teams
Develop and run project estimates, monitor budget performance, and optimize resource allocation

Requirements

Bachelor’s degree or foreign equivalent
Nice to have: Oracle Integration Cloud
Nice to have: REST/SOAP APIs
Nice to have: FBDI/ADFDI
Nice to have: OTBI

Skills

Oracle SCM Cloud Inventory Management Cost Management Procurement Oracle Order Management Oracle EBS Functional Order Management

IT Operations Manager

IT Operations Manager

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Skills

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IT Site Lead (Managed Services - Service Desk) HIRING ASAP

Compensation

Responsibilities

Requirements

Skills

Network Operations Lead

Compensation

Responsibilities

Skills

Lead Service Delivery Manager, SAP Platform

Compensation

Responsibilities

Requirements

Skills

Service Delivery Manager

Compensation

Responsibilities

Requirements

Skills

Service Operations Lead

Responsibilities

Requirements

Skills

BMC Control M

Responsibilities

Skills

Package Project Lead 2

Responsibilities

Requirements

Skills

Benefits

Benefits

Benefits

Benefits