The Customer Relationship Specialist optimizes the sales process by ensuring the sales teams are equipped with the tools, insights, and resources they need to succeed.
Responsibilities
Manage and oversee the end-to-end order lifecycle through customer portals
Ensure smooth and efficient processing of customer orders, tracking all stages from order creation to fulfillment
Collaborate closely with the Order Management (OM) team to facilitate the processing of new contracts
Manage existing contracts, track expiration dates, and ensure continuous contract alignment to maintain a healthy sales pipeline
Support inside sales teams by filling the funnel with renewed or new contract opportunities
Requirements
Bachelor's degree in Business Administration, Supply Chain Management, or related field
Service Coordinator responsible for scheduling routine service visits and remedial work visits for subcontractors, dispatching callouts, completing subcontractor monthly work orders, fulfilling paperwork requests, organising future dates, and closing work down.
Compensation
Competitive Salary: Reflecting your skills and experience
Responsibilities
Schedule planned maintenance, remedial and reactive works for subcontractors
Complete orders and send to subcontractors
Work on multiple customer portals
Liaise with teams to ensure visits are completed
Chase outstanding paperwork
Requirements
Nice to have: Planning experience in a service role
Investigate and resolve all overages, shortages, and damaged freight issues, including Hazmat Materials.
Responsibilities
Investigate and resolve all overages, shortages, and damaged freight issues, including Hazmat Materials
Help in identifying freight for high value shortages and overages while also determining the shipment/PRO to which they belong
Work directly with Service Center Operations Personnel, Regional OS&D/Customer Care Specialist, Safety Department, Compliance & Field Support Department, Security Group and Corporate Operations
Assist with resolving customer queries regarding shipping orders, pricing etc.
Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
Requirements
High School Diploma or General Educational Degree (GED)
Provides accounting and clerical support to the finance team with a strong focus on accounts receivable activities, handling daily banking journal entries, cash posting, financial reports, and customer invoice processing.
Compensation
The pay range for this position is $26.00 - $28.00/hr.
Responsibilities
Support accounts receivable operations by completing daily batch invoicing, performing daily invoice reconciliations, and managing collections activities.
Troubleshoot and resolve issues that arise in the release of customer invoices to ensure timely and accurate billing.
Perform new customer setup by confirming receipt of all required documentation, reviewing customer credit reports, obtaining internal approvals, and organizing all supporting records for retention.
Request, track, and enter customer sales tax certificates into tax engine software to ensure accurate tax treatment.
Monitor and maintain current customer sales tax certificates, proactively communicating with customers to replace expired certificates in the tax engine software.
Requirements
Associates degree in accounting, finance, or a related field, or equivalent relevant experience.
Senior Account Executive supporting a large global quick service restaurant brand, driving category management, project execution, supply chain alignment, and client satisfaction.
Compensation
$92,600.00 - $123,500.00
Responsibilities
Manage category-level planning, development, and execution of customer packaging programs
Lead project activities including feasibility assessments, promotional capabilities, material substitutions, manufacturing evaluations, plant trials, product qualifications, specification development, and product launches
Serve as primary point of contact for assigned packaging categories
Develop and maintain project timelines, launch schedules, and action plans
Communicate project status, risks, and milestones to internal and external stakeholders
Requirements
Bachelor's degree in Business, Management, Packaging, Supply Chain, or a related field
Nice to have: PMP certification
Nice to have: experience within foodservice packaging
Lead trade promotion management and optimization, managing a team of two direct reports and driving strategic trade reviews within the Sales and Finance organization.
Compensation
Competitive pay and benefits (Medical, Dental, Vision, and Paid Parental Leave, just to name a few).
Responsibilities
Guide the sales crew through all stages of the Trade Management process
Coordinate & Maintain Blacksmith TPM and TPO Systems for assigned customers
Guide Sales on Blacksmith TPO scenario planning and promotion strategy
Guide Sales on Blacksmith TPM process including forecast accuracy and post event analysis
Conduct monthly trade reviews with Account Managers
Requirements
BS/BA in Business Administration, Finance, or related field
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