A strategic, relationship-driven role to own a portfolio of complex, high-priority accounts and drive customer retention, measurable value realization, and revenue growth within the healthcare industry.
Responsibilities
Independently own a portfolio of complex, high-priority customer accounts, with accountability for account strategy, retention, growth, and long-term value realization.
Develop and deliver executive-level presentations, strategic account plans, and value narratives.
Lead customer-facing onboarding and adoption strategy for complex implementations.
Build and sustain trusted-advisor relationships with executive sponsors, clinical leaders, operational users, and IT partners.
Develop and execute strategic account and customer success plans.
Lead and drive complex sales engagements in the Medellin territory, meeting and exceeding quota through strategic account planning and consultative selling.
Locations (2)
Medellin, Colombia
Colombia
Responsibilities
Drive and orchestrate complex sales cycles
Develop and implement strategic account plans
Utilize consultative selling skills
Engage in programmatic and data-driven demand generation
Maintain deep understanding of competitive landscape
Requirements
Bachelor's degree in a related field or equivalent military/work experience
Strategic management of peritoneal dialysis (PD) offerings for key accounts and strategic customers, developing customer success strategies, and driving cross-functional initiatives to strengthen customer satisfaction and growth.
Compensation
attraktive Vergütung und Leistungen mit variablem Gehaltsanteil
Responsibilities
Strategic support of focus and growth customers
Jointly development and management of customer strategies with Sales and Account Management
Supporting customers in setting up home dialysis structures
Performing economic assessments, structural analyses, and definition of objective KPIs and success criteria
Proactive identification, documentation, and analysis of customer needs, challenges, and opportunities
Requirements
Gesundheits-/ und Krankenpfleger:in
Degree in Natural Sciences
Degree in Health Management
Clinical training or comparable qualification
Nice to have: Experience in supporting strategic customers
Lead the Technical Services organization for JAPAC, guiding customers through the post-sale lifecycle from value realization through renewal. Oversee Professional Services and Customer Success teams through deployment, adoption, escalation management, value realization, and expansion.
Responsibilities
Lead all Technical Services delivery across JAPAC, ensuring consistent, high-quality execution
Align with Global Customer Success, Sales, Product, Engineering, and Partner teams to drive customer and business outcomes
Support Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations
Represent JAPAC in regional forums, advocating for customer insights and regional needs
Build, develop, and mentor a high-performing technical services organization
Seasoned Sales specialist focused on managing an assigned territory, specifically quoting, forecasting, and booking renewal contracts with a focus on UK-based accounts across EMEA.
Responsibilities
Manage an assigned territory/district based on business needs and management directives, focusing on quoting, forecasting, and booking renewal contracts.
Drive reduction in customer churn
Improve on-time renewal rates
Identify upsell, consolidation, and term extension opportunities
Assess customers' current accounts to evaluate effectiveness, identify evolving business needs, and collaborate with internal teams to deliver cross-platform solutions.
The Customer Success Manager (CSM) is responsible for developing strong, trusted relationships with mid-market customers by serving as a strategic advisor and advocate, ensuring they realize measurable value, driving renewals, retention, and long-term account growth.
Compensation
The salary range in United States of America for this position is 79,000.00 to 99,000.00 USD Annual. For non-sales roles, you may be eligible for a bonus. For sales roles, this range includes a commission target.
Responsibilities
Serve as the primary point of contact and trusted advisor for assigned mid-market customers
Build and nurture senior stakeholder relationships to influence business outcomes and long-term partnership value
Drive product adoption, engagement, and value realization across the customer lifecycle
Lead Quarterly Business Reviews (QBRs) and Success Reviews aligned to customer KPIs and strategic objectives
Own the renewals process end-to-end, including pricing discussions, contract negotiations, and timely delivery of renewal quotes
Strategic Partner ManagerNewRemoFirst · Remote, US+5 more