Plan and execute proactive client engagement activities such as onboarding, migration, adoption, and value reviews in collaboration with Sales, Marketing, Product, and other teams.
Educate clients on the capabilities of Mobility Global products to boost usage, awareness, and value realization.
Provide tailored training and enablement on platform features, new releases, and migration-related changes based on user roles, workflows, and customer needs.
Support customers through platform migrations, helping them navigate change, build confidence in new products and capabilities, and maximise the value they get from new platforms.
Monitor product usage patterns and translate insights into actionable steps to support renewals and upsell opportunities.
Own and drive the onboarding journey for a diverse portfolio of customers across the ANZ region, accelerating time-to-value and ensuring a seamless start to their cybersecurity journey.
Responsibilities
Lead customers through a structured, milestone-driven onboarding process
Partner closely with Sales, Professional Services, Support, Sales Engineering, Customer Success Executives, and Renewals
Define, document, and translate customer business objectives into actionable onboarding milestones
Identify and assign key customer champions, admins, and end-users
Own a high-volume portfolio of mid‑market customers, driving adoption, expansion, and churn mitigation for Sigma’s AI‑powered analytics platform.
Locations (4)
San Francisco, California, United States
New York, New York, United States
London, England, United Kingdom
Sydney, New South Wales, Australia
Compensation
The base salary range for this position is $100,000 – $118,000 annually. Actual compensation may vary based on a candidate's qualifications, skills, and experience. Base pay is one component of Sigma's total compensation package, which also includes variable pay (tied to goal achievement), stock options, and a comprehensive benefits package.
Manage a portfolio of existing client accounts, serving as the primary point of contact for engagement, adoption, retention, and growth while building trusted relationships and helping clients maximize the value of technology solutions.
Compensation
Base Salary: $85,000 - $100,000 CAD base + 80/20 variable. On-Target Earnings (OTE): $105,000 - $120,000 CAD
Responsibilities
Manage a portfolio of existing client accounts
Serve as the primary point of contact for engagement, adoption, retention, and growth
Build trusted relationships with cross-functional teams
Help clients maximize the value of a suite of technology solutions
Identify opportunities to strengthen long-term partnerships
The role involves supporting a portfolio of mid-market customers through a scalable, one-to-many model using product usage data and predictive signals to drive value and retention.
Responsibilities
Guiding customers through key lifecycle stages: adoption, value realization, renewal readiness and expansion.
Delivering scalable programs such as targeted outreach, digital campaigns, webinars, office hours and customer education.
Understanding each customer’s goals and use cases, and connecting them with relevant capabilities and best practices.
Identifying churn and contraction risks early, and building mitigation plans with internal teams.
Identifying, qualifying and pursuing upsell and cross-sell opportunities, partnering with Sales when needed.
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