The role supports the end-to-end customer lifecycle, from initial onboarding and operational readiness through ongoing account management, maintenance, and customer growth initiatives.
Responsibilities
Coordinate customer onboarding, account maintenance, and ongoing enablement activities throughout the customer lifecycle.
Manage assigned requests and initiatives from intake through completion, ensuring accuracy, timely execution, and clear accountability.
Track milestones, dependencies, and outstanding requirements while proactively addressing barriers to completion.
Support strategic customer initiatives, account transitions, and operational readiness.
Analyze customer needs, operational challenges, and process gaps to determine appropriate solutions.
Support reimbursement processes and patient services for Cencora’s patient and provider support and pharma commercialization services in Canada.
Responsibilities
Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
Requirements
High School Diploma/GED or equivalent experience
Nice to have: certification in reimbursement support
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Responsibilities
Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
Requirements
High School Diploma/GED or equivalent
Nice to have: Certification in reimbursement support
We’re looking for a hands-on Operations Manager to help our teleoperations team scale by building structures, processes, and systems that let the team grow without losing quality or speed.
Responsibilities
Build the team’s structure: define roles, responsibilities, and how the team is organized as it grows
Set up processes and ways of working that keep the team productive and running smoothly
Develop ways to measure and analyze team productivity, and use those insights to improve
Work closely with site leads, project managers, and AI researchers to understand their needs and translate them into team setup, profiles, and priorities
Own shift planning and make sure we have the right coverage across sites
Requirements
Nice to have: experience with shift-based or multi-site teams
Manage customer orders throughout the entire order lifecycle, ensuring accurate and timely execution
Compensation
Competitive compensation package including annual performance bonus
Responsibilities
Manage customer orders throughout the entire order lifecycle, ensuring accurate and timely execution
Review operational reports to identify orders requiring intervention and proactively drive resolution
Investigate complex order issues and coordinate with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care to ensure timely resolution
Monitor open orders and proactively communicate updates to customers and internal stakeholders
Support quotations, customer master data maintenance and other customer operations activities
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