Lead Customer Service Representative at a veterinary hospital, responsible for guiding and training CSRs, managing client interactions, scheduling, cash handling, and administrative support.
Responsibilities
Foster a culture built on values
Provide guidance and expertise to CSRs
Assign duties and monitor execution
Provide insights to Hospital Administrator
Train new CSRs and existing staff
Requirements
High School Diploma or GED
Nice to have: experience in veterinary or medical facility
Supports the provision of safe, patient and family focused quality care, creates a positive patient experience, and manages the registration and admission processes within clinics.
Responsibilities
Supports the provision of safe, patient and family focused quality care
Creates a positive patient experience at our facility
Assists in the daily functioning of the unit/department
Supports the registration process, pre-admission and admission process
Ensures patients are registered in a timely manner in Clinics
Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Responsibilities
Respond to client needs by offering the right service and solution.
Build client trust by applying your expertise and experience to do good for your client.
Educate clients and potential clients on how to subscribe and service their account.
Treat clients with respect, build trust, show care and humility in all client interactions.
Help clients achieve their goals and grow financially.
Educate clients on digital and self‑service solutions, process cash transactions, perform first‑line device maintenance and support client service operations.
Responsibilities
Educate clients on digital and self‑service solutions
Seeking a friendly, organized, and detail-oriented Imaging & Testing Appointment Scheduler to provide excellent patient service in person and over the phone.
Compensation
The pay range displayed for this position represents the pay range for all positions that are classified in this job grade.
Responsibilities
Answer incoming calls related to imaging and testing appointments efficiently and professionally
Assist patients with scheduling, canceling, or rescheduling imaging appointments
Verify and update patient demographic and insurance information
Ensure all necessary documentation, such as insurance cards, are properly scanned and saved
Review daily imaging schedules to support optimal patient care
Requirements
High school diploma or equivalent
Nice to have: Previous appointment scheduling experience in a medical office
Nice to have: Electronic medical record (EMR) systems
Lead Front Desk Attendant responsible for managing front desk operations, training staff, and ensuring high-quality service in a residential community.
Responsibilities
Provide alternate assistance and cover desk shifts
Coordinate facility services, manage visitor and mail logistics, support work orders, and maintain client communications in a real estate management environment.
Responsibilities
Meet and greet clients and visitors
Act as first point of contact for phone queries and room bookings
Assist internal site management with client requests
Escort visitors/contractors
Manage collection and distribution of mail & courier deliveries
Requirements
Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access
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