Provide technical support and incident response for all software, hardware, and network issues assisting to all Bar Staff, Members, and the Public by performing problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; pass more complex end-user problems on to Senior IT Support Specialist; conduct hardware and software inventory; and perform related work as required.
Compensation
Minimum starting salary $40,961.51 with an excellent benefits package including employer paid pension contribution
Responsibilities
Provide Tier 1 support for all Information Technology products and services in a call center environment
Engage in research and in-depth troubleshooting to determine the most effective manner to resolve issues
Elevate complex and/or high priority issues to the appropriate support groups for resolution
Record required information in the IT Service Desk Ticket System
Update tickets with appropriate entries of activities, and close tickets with resolution entered upon completion of the job
Login difficulties, software error messages, browser issues, and questions about application settings make up the daily work. The Software Support Agent helps users restore normal access and understand software features through clear, step-by-step assistance.
Compensation
Monthly Pay: $5,416 - $7,283 USD per month
Responsibilities
Receive software support requests through an assigned ticket queue and email, using a support platform such as Freshdesk to organize incoming questions and updates.
Confirm the affected application, device operating system, browser version, error message, and business impact before selecting the appropriate troubleshooting steps for each request.
Review existing ticket history and approved support articles to understand previous attempts, avoid repeated instructions, and identify known issues affecting the reported software behavior.
Guide users through approved account access steps, browser checks, application settings, and basic software installation checks without requesting passwords or other sensitive credentials.
Reproduce reported problems when possible using approved test procedures, distinguishing user setup questions from recurring application errors that need further technical investigation.
Provide Tier I and Tier II technical support for end users across devices, applications, and workplace technology.
Compensation
Base salary is determined by the candidate’s work location, along with skills, experience, and internal equity. The ranges below reflect the minimum and maximum base pay for each geographic tier: Tier 1 (Baltimore, MD, Washington, DC, and Northern Virginia): $40.11 - $51.41 per hour Tier 2 (New Castle, DE, and Dallas, TX): $33.55 - $40.56 per hour Tier 3 (Los Angeles, CA): $32.13 - $36.95 per hour Tier 4 (Orlando, FL): $28.73 - $33.04 per hour
Responsibilities
Receive, log, and track user requests through approved phone, email, portal, chat, or walk-up channels
Provide Tier I and, when assigned, Tier II support for accounts, applications, endpoint devices, peripherals, and connectivity
Diagnose incidents, apply approved troubleshooting methods, and resolve requests within assigned authority
Technical Support AdministratorNewChartway Federal Credit Union · Virginia Beach, US
IT Support EngineerNuix · Pittsburgh, US
Computer TechnicianThe Florida Bar · Tallahassee, US
Service Desk TechnicianTEKsystems · Louisville, US