The Technical Account Manager (TAM) for Technical Excellence teams is a highly technical, strategic advisor dedicated to supporting enterprise and strategic customers in DevOps architecture, Salesforce release and test management, and pipeline orchestration.
- Lead 1:1 diagnostic coaching sessions and 1:Many workshops to upskill customer teams on DevOps architecture, test automation strategies, and Copado AI workflows
- Serve as the primary technical contact for strategic accounts, conducting regular health checks, maturity audits, and CI/CD strategy reviews to boost release confidence
- Provide direct expertise on Salesforce branching strategies, Robot Framework scripting/QWord libraries, and Copado AI capabilities to build scalable environments
- Assist support teams on escalated cases to ensure seamless customer handoffs, while capturing diagnostic learnings into reusable playbooks and product feedback loops
- Partner across global teams (US CSMs, India support, EMEA engineers) to own technical success plans, track velocity metrics, and mitigate risks early
- Nice to have: DevOps consulting
- Nice to have: Technical Account Management
- Nice to have: QA test architecture
- Nice to have: Salesforce certifications
- Nice to have: Copado certifications
Technical Account Manager, (Genius Bar)Copado · Remote, India