Manage commercial lending transactions from receipt through completion, providing servicing support, documentation review, risk management, and stakeholder collaboration.
Responsibilities
Service commercial real estate loans, including construction, problem, and applicable agency loans.
Serve as a primary servicing contact for assigned loans, providing direct support to internal and external customers and resolving moderately complex servicing inquiries.
Review and interpret moderately complex loan servicing documentation and accurately book and fund new loans, modifications, and related transactions.
Research customer and servicing issues, determine appropriate actions within established procedures, and escalate matters outside established authority.
Monitor collateral requirements, prepare payoff letters and collateral releases, perform customer research and billing activities, and obtain and monitor required insurance coverage.
Support end‑to‑end documentation and closing activities for loan origination, using AI‑enabled tools and human judgment to ensure accuracy and timely delivery.
Responsibilities
Prepare and dispatch complete, accurate documentation packages to support origination and closing
Communicate documentation requirements clearly to clients and partners
Review documents and data outputs produced by AI‑enabled tools, validate accuracy, and resolve discrepancies
Resolve non‑routine documentation and closing issues, escalating when appropriate
Coordinate with internal stakeholders to satisfy credit and asset conditions and support timely closing and funding
Promote Keystone’s mission, values, and culture through all aspects of the role.
Assist with reviews of service documentation and supporting billing records to assess adherence to applicable requirements, identify discrepancies, document findings, and track corrective actions through completion.
Assist programs in preparing for licensing inspections and regulatory reviews by reviewing and organizing required documentation, tracking citations and plans of correction, and monitoring supporting evidence of completion.
Apply regulatory requirements, organizational policies, and documentation standards when reviewing compliance information and assisting programs with questions and follow-up.
Maintain accurate, organized, and confidential compliance records, reports, tracking tools, and other department materials.
Requirements
High school diploma or equivalent
Associate or bachelor’s degree in human services, healthcare administration, business administration, compliance, or a related field
The Regulatory Affairs Associate supports and implements Regulatory Affairs programs, processes, and policies to support regulatory activities for pharmaceuticals, biologics, chemical drugs, and medical devices.
Compensation
The target base salary range for this role is $91,200-$114,000 per year. This range reflects the anticipated compensation for the role. Where pay falls withing the range may vary based on many factors, including, but not limited to, job responsibilities, skills, experience, education, certifications, location and applicable geographic pay zones, market conditions, internal equity and business considerations. Compensation decisions are made based on an assessment of the candidate’s qualifications and the totality of relevant factors.
Responsibilities
Build strong, collaborative relationships with internal stakeholders, understanding their needs and providing compliant, practical solutions.
Provide technical guidance to line managers and other colleagues.
Prepare and deliver presentations to business partners or leadership team to communicate regulatory updates and initiatives.
Support the administration and implementation of Regulatory Affairs programs, processes, and policies to support regulatory compliance across product categories.
Prepare, review, submit, track and follow up on health authority filings and related regulatory documentation.
Requirements
Bachelor’s degree in Regulatory Affairs, Pharmacy, Life Sciences, or a related field, or equivalent experience/qualification.
Lead and supervise a team of pre‑litigation case managers, ensuring efficient case progression, documentation, and reporting while maintaining high standards of quality and client service.
Compensation
Base Salary: $91,000 to $111,500 per year, commensurate with experience
Responsibilities
Supervise 3–5 pre‑litigation case managers
Assign and balance workloads
Provide guidance on case handling procedures and documentation standards
Ensure case managers understand priorities and case progression expectations
Business Analyst responsible for establishing and managing business analysis processes within the ITS Project Management Office, ensuring adherence to industry standards and delivering business analysis activities across projects and programs.
Compensation
$89,100.00 - $120,400.00 Salary commensurate with education and experience.
Responsibilities
Establish and maintain business analysis frameworks, methodologies, and documentation standards
Provide oversight, guidance, and mentoring on business analysis processes and deliverables
Conduct detailed business analysis across projects and programs
Facilitate elicitation, analysis, documentation, validation, and management of business requirements
Contribute to system design ensuring technical solutions align with business needs
Requirements
Bachelor’s degree in technology, business administration or related fields
Nice to have: Certification in Business Analysis (PMI-PBA, CBAP, CCBA)
Support the collections function by conducting timely outreach to franchisees, tracking payments, identifying and requesting the issuance of default notices, and ensuring accurate documentation of interactions and outcomes.
Responsibilities
Support the collections function by conducting timely outreach to franchisees
Track payments
Identify and request issuance of default notices
Ensure accurate documentation of interactions and outcomes
Assist with escalations and basic dispute investigations
Requirements
Bachelor’s degree in Business, Accounting, Finance, or related field
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