- Remote
- Remote
- Full-time · Associate
- 2–3 years
The Implementation Specialist owns the customer’s journey end to end, from kickoff through system implementation, integration, and full training completion, primarily focusing on the Square customer segment but supporting other POS platforms.
Responsibilities
- Own the end-to-end customer journey from kickoff through training completion.
- Plan and execute implementation and training plans with clear milestones, timelines, owners, and success criteria.
- Manage a portfolio of concurrent customers at different stages.
- Configure the MarketMan system for each customer (inventory, suppliers, recipes, locations, users, permissions).
- Own POS and API integration setup end to end.
Requirements
- Bachelor’s degree in Business, Hospitality, Computer Science, Engineering, or a related field
- Nice to have: SaaS
- Nice to have: restaurant technology
- Nice to have: Square POS
- Nice to have: Toast POS