Lead the enterprise monitoring function, owning day‑to‑day management, health, and continuous improvement of monitoring tools and practices for production systems.
Compensation
Salary Range
$174,300.00 - $255,500.00
Incentive Range
23% to 30%
Responsibilities
Define and execute multiyear monitoring strategy and roadmap
Own monitoring standards, coverage requirements, documentation and runbooks
Translate reliability standards and SLOs into monitoring configurations
Define monitoring readiness criteria
Manage operation, maintenance and upgrades of monitoring tools
Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related discipline
Senior support specialist and team lead for daily operational activities within Technology Operations, ensuring stable performance of enterprise platforms and infrastructure.
Responsibilities
Acts as a team lead for daily operations, providing advanced technical guidance and reviewing work of junior teammates.
Serves as the primary escalation point for non-routine, undefined, or complex operational incidents.
Delivers advanced operational support for platforms, systems, infrastructure, ensuring stable production performance.
Identifies operational gaps or recurring issues and recommends improvements to senior teammates or management.
Coordinates with cross-functional teams on maintenance, upgrades, and service activities.
Provides advanced engineering, administration, and operational support for the enterprise Tableau platform.
Compensation
The pay range for this position is $106,700.00 - $177,900.00 Annual (USD).
Responsibilities
Administer, configure, and maintain Tableau Server environments across Development, QA, Production, and Disaster Recovery.
Engineer and support multi-node Tableau Server clusters, Tableau Services Manager configurations, licensing, topology, background processes, and server settings.
Configure and support Active Directory, SAML/SSO, SSL certificates, role-based access, and secure integration with enterprise identity services.
Provides advanced engineering and operational support for the enterprise Microsoft Power BI and Microsoft Fabric platforms, administering cloud services, capacities, tenant configurations, and platform integrations.
Compensation
The pay range for this position is $106,700.00 - $177,900.00 Annual (USD).
Responsibilities
Administer and maintain Power BI Service and Microsoft Fabric, including tenant settings, Fabric capacities, workspaces, semantic models, datasets, dataflows, reports, dashboards, and related platform services.
Install, configure, monitor, patch, and support On-premises Data Gateway clusters, including high availability and secure connectivity to approved enterprise data sources.
Manage workspace access, Microsoft Entra ID security groups, service principals, and platform governance controls in accordance with least-privilege standards.
Monitor capacity utilization, refresh performance, gateway health, service availability, and platform telemetry; identify trends and resolve performance or reliability issues.
Troubleshoot complex refresh failures, gateway and network connectivity issues, authentication failures, semantic model performance problems, and report-access incidents.
Requirements
Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, or related field
Scrum Master II - Lead Technology Op. SpecialistTruist Bank · Charlotte, US