Junior Service Desk Technician
CI Azumano · Posted Nov 9, 2026
- Virginia Beach, Virginia, United States
- Full-time · Entry
Provide tier one technical support for internal users, troubleshooting hardware, software, networking, and security issues, and managing service desk tickets.
Responsibilities
- Provide tier one, first level technical support by phone, email, and chat for IT service related issues.
- Triage, prioritize and work service desk tickets with some oversight.
- Troubleshoot and resolve hardware, software, networking, and security issues.
- Assist with headphone audio issues and Call Center login issues.
- Assist with the configuration of group Outlook mailboxes and staff email configuration issues.
Requirements
- Bachelor's degree in computer science or engineering
- High school diploma
- Associate degree with technical certifications (Microsoft, CompTIA, Security+)