As the first point of contact for technical assistance, you will play a vital role in ensuring our team stays productive by resolving hardware and software issues, managing user access, and maintaining our workstation environment.
Responsibilities
Act as the primary point of contact for internal support requests via helpdesk, email, and phone
Diagnose and resolve Tier 1 issues related to Windows/macOS, Microsoft 365 apps, and hardware peripherals
Escalate complex technical issues to Tier 2/3 administrators while maintaining clear communication with the end-user
Execute employee onboarding and offboarding tasks, including account creation and hardware provisioning
Assist in managing user permissions within Active Directory and Microsoft Entra ID
Requirements
Associate degree in IT
Associate degree in Computer Science
Nice to have: CompTIA A+
Nice to have: Google IT Support Professional Certificate
Provide expert-level field engineering support for the design, integration, installation, testing, and lifecycle maintenance of secure telecommunications and network systems supporting global intelligence operations.
Locations (2)
Chantilly, Virginia, United States
Fairfax, Virginia, United States
Compensation
USD $145,000.00 - USD $185,000.00 /Yr.
Responsibilities
Provide expert-level field engineering support for the design, integration, installation, testing, and lifecycle maintenance of secure telecommunications and network systems.
Support the build-out, deployment, and installation of specialized hardware, software, and networking solutions supporting Intelligence Community operations.
Analyze contract requirements, coordinate technical activities, and track the progress of assigned installations, upgrades, and special projects.
Collaborate with procurement teams to identify, evaluate, and acquire required hardware, software, network components, and supporting equipment.
L
Cyber Range Operations Staff
Liberty Business Associates, LLC · Posted Jan 1, 2024
Range Operations Staffers are responsible for day-to-day configuration, maintenance, and upkeep of hardware and software systems.
Responsibilities
Coordination with the various Event Staff members to schedule operations that do not intrude on other concurrent activities while meeting customer needs
Follow security procedures to maintain backups, logs, and checklists that verify system operation and confirm compliance with classification requirements
Regularly communicate range status, risks and recovery plans to management
Coordinate with security to confirm the status of event-related equipment, classified material, and other media. Verifying post-event sanitization and archival, and supporting the services necessary to destroy and document the destruction of classified material.
Requirements
Bachelor's degree from an accredited college in a related discipline
Install and repair broadband video, internet, and phone services for residential and business customers.
Responsibilities
Installs and repairs video, internet and phone services for residential and business customers.
Installs and repairs all required wiring/cabling and hardware required to support all services, including fiber, coax and Ethernet cabling.
Programs and configures digital set top boxes, video appliances and home WiFi services and assists customers with configuration of their home equipment and electronics.
Operates and maintains all field tools, which includes climbing devices, ladders, hand and power tools, test equipment, laptops/tablets and network meters.
Observes all company safety procedures at all times.
Requirements
Nice to have: experience with installing and servicing home or business video, internet and phone services
Broadband Technician responsible for installing, repairing, and maintaining video, internet, and phone services for residential and business customers.
Responsibilities
Installs and repairs video, internet and phone services for residential and business customers.
Installs and repairs all required wiring/cabling and hardware required to support all services, including fiber, coax and Ethernet cabling.
Programs and configures digital set top boxes, video appliances and home WiFi services and assists customers with configuration of their home equipment and electronics.
Operates and maintains all field tools, which includes climbing devices, ladders, hand and power tools, test equipment, laptops/tablets and network meters.
Observes all company safety procedures at all times.
Provides frontline technical support to employees and assists with the day-to-day operation of the organization's technology environment.
Compensation
The position offers a competitive salary, medical insurance coverage, 401K-retirement plan, and other benefits.
Responsibilities
Provides frontline technical support for employee hardware, software, peripherals, telephones, and other technology issues.
Receives, prioritizes, documents, and owns assigned support requests through resolution when possible, escalating issues when additional expertise or access is required.
Images, configures, deploys, replaces, troubleshoots, and repairs desktop and laptop computers.
Maintains accurate technology equipment inventory records.
Installs and troubleshoots software, printers, scanners, monitors, docks, and other computer peripherals.
Requirements
Technical education, certifications, hands-on experience, or an associate degree in information technology or a related field is preferred.
Nice to have: associate degree in information technology
The Field Technician provides onsite and remote field-level IT technical support for districts across Alberta and other provinces, troubleshooting technical problems and assisting in technical project execution.
Locations (5)
Calgary, Alberta, Canada
Alberta, Canada
British Columbia, Canada
Saskatchewan, Canada
Manitoba, Canada
Responsibilities
Offer support to all associates and systems in the company
Support datacenter networking operations, including installation, configuration, maintenance, and troubleshooting of networking equipment and infrastructure.
Compensation
The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Hourly Salary USD 31.35 - 72.36 in Virginia
Responsibilities
Process inbound and outbound shipments
Update and maintain lab inventory database (Netbox)
Install, configure, and maintain routers, switches, servers, PDU/CDUs, and console servers
Provide end-user support for device troubleshooting, diagnosis, and resolution
Build small to large-scale network topologies for Field Sales Teams
Requirements
Bachelor’s degree in network communications management or equivalent
Nice to have: administrative experience with CentOS
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