Provide direct support to customers via phone, email, chat, remote connection, or in-person assistance, troubleshooting GFE hardware and software, and maintaining service management tools.
Generous pay and benefits with a stable organization
- Provide direct support to customers via phone, email, chat, remote connection, or in-person assistance
- Deliver exceptional customer service in person and remotely, assisting employees and subcontractors with troubleshooting, account-related issues, encryption, and deployment of Government Furnished Equipment (GFE)
- Resolve customer issues and requests professionally and efficiently
- Properly escalate unresolved issues to the appropriate level of support
- Document work notes and updates using service management tools
- Associate degree in related discipline
- Nice to have: CompTIA A+
- Nice to have: ITIL
- Nice to have: Six Sigma Lean
- Nice to have: videoconferencing
- medical plan
- prescription drug plan
- vision plan
- dental plan
- employer matched 401(k) savings plan
