- Bengaluru, Karnataka, India
- On-site
- Full-time · Mid
- 3+ years
Provide 24x7 monitoring, operations, and support services for global customers, troubleshooting network and system devices, managing incidents, and maintaining WAN links.
Responsibilities
- Resolve Level 1 and 2 network and system support cases
- Set client expectations and manage incidents via ServiceNow
- Validate incidents and requests from a centralized management system
- Perform initial troubleshooting and problem analysis
- Follow change control processes for network device changes
Requirements
- Bachelor’s degree in information technology, Computer Science, or a related field
- Nice to have: CCENT
- Nice to have: CCNA
- Nice to have: CCNP
- Nice to have: PCNSE