Manage a portfolio of MSP partners, driving adoption, expansion, and retention of Todyl’s cybersecurity platform.
Compensation
Salary range for this position is $80,000 to $85,000. The actual annual salary for this role will depend on each candidate's experience, qualifications, and location of work, with most new hires placed near the midpoint of the posted range to ensure fairness and consistency across our team. This role also includes variable compensation tied to the retention and expansion outcomes listed above.
Responsibilities
Own a portfolio of MSP partners
Lead partner interactions with value-add approach
Identify gaps and create Customer Success Qualified Leads
Act as technical advisor on product stack
Stay current on compliance frameworks
Requirements
Bachelor's degree in an appropriate field of study or equivalent work experience
Nice to have: Experience with RMM, PSA, backup tools
Nice to have: Knowledge of CIS, NIST, CMMC, HIPAA, PCI
Provide Tier III technical support for Todyl’s security platform, diagnosing and resolving complex networking, security, endpoint, and cloud issues for customers and internal teams.
Locations (3)
Atlanta, Georgia, United States
Denver, Colorado, United States
Augusta, Georgia, United States
Compensation
The anticipated base salary range for this position is $100,000-130,000 annually, with final compensation determined based on experience, skills, qualifications, and other job-related factors.
Responsibilities
Own complex support requests from triage through resolution, including customer communication, internal coordination, and follow-through.
Troubleshoot advanced networking, security, endpoint, and cloud issues across customer environments.
Assist customers and partners with platform usage, deployments, configuration conflicts, and product-related issues.
Sr. Systems Administrator
Serenity Mental Health Centers · Posted Nov 9, 2026
Senior Systems Administrator responsible for managing and optimizing Microsoft 365, Azure, and other cloud and on-premises systems for a multi-site healthcare organization.
Responsibilities
Administration and optimization of Microsoft 365, Entra ID, Azure, Defender, Purview, Intune, and Autopilot
Live a cloud native life with Ubiquiti Unifi sites, Entra joined devices, and RMM through Atera and Splashtop / Rustdesk
Support a technology environment spanning Azure, AWS EC2, SQL Server, and eClinicalWorks systems
Provide configuration and updates to core SaaS systems: ActiveCampaign, Dialpad, Monday.com, DataWatch/PDK/Avigilon, WordPress
Automate provisioning, reporting, support, and administrative workflows using PowerShell, Power Automate, Microsoft Graph, REST APIs, Python, and SQL
Lead, coach, and develop a geographically distributed Tier Two Specialist team.
Define, track, and publish operational metrics that make workload, utilization, backlog, SLA performance, ticket flow, and escalation quality visible to the team and leadership.
Use data to identify workload imbalances, capacity, performance gaps, and opportunities for improvement.
Actively manage ticket assignment and queue participation so work is distributed fairly and customer priorities are addressed promptly.
Ensure special-project work has clear scope, deliverables, and accountability while maintaining appropriate support coverage.
Resolve reported problems related to hardware, operating systems, applications, security and software updates, materials handling systems, and configuration issues
Update and track IT assets and inventory
Provision and deprovision equipment, accounts, software, and security access
Utilize technical knowledge and understanding of end-user and infrastructure systems to support projects and participate on technical project teams
Support the installation of new endpoint and infrastructure systems and upgrades
The role supports 24/7 MSP operations outside normal U.S. business hours, primarily handling ticket backlogs, OS/computer updates, network infrastructure work, and occasional incoming support calls.
Responsibilities
Triaging and working tickets in an assigned queue.
Answering occasional after-hours phone calls and emails for support requests.
Assisting end users with routine requests such as password resets, account lockouts, MFA resets, and Outlook and Microsoft 365 issues.
Working scheduled tickets remotely, including application installs, configuration changes, and remote diagnostics.
Working RMM and NOC alert tickets in Kaseya, such as offline devices, low disk space, failed services, and failed backups.
Requirements
IT help desk experience (including NOC/RMM)
CompTIA A+
CompTIA Network+
Microsoft 365 certifications
Nice to have: Managed Service Provider (MSP) experience
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