Eigenverantwortliche Vorbereitung, Installation, Inbetriebnahme sowie Wartung und Reparatur von optischen Mess- und Fertigungssystemen bei nationalen und internationalen Kunden
Selbstständiger Support und Betreuung der Kunden vor Ort oder per Fernwartung
Betreuung externer und interner Kunden über das Service-Ticket-System
Durchführung aller notwendigen Maßnahmen zur Installation und Inbetriebnahme neuer Produkte sowie Einweisung der Anwender in Systeme und Software
Erstellen, Pflegen und Nachverfolgen kundenspezifischer Wartungs- und Servicepläne
Support customers with installation, maintenance, troubleshooting, and repair of Leica Biosystems instruments.
Compensation
The hourly range for this role is $34.00 - $38.00.
Responsibilities
Perform installation, preventative maintenance, troubleshooting, modification, and repair activities on assigned Leica Biosystems instruments
Own service execution within the assigned territory, including prioritization of customer needs, management of service activity, and delivery of service in accordance with Leica Biosystems quality and regulatory requirements
Build trusted customer relationships through proactive communication, technical expertise, and collaboration with technical support, applications, commercial, and service team members
Requirements
Associate’s degree
Nice to have: diagnosing and repairing medical devices
Experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues, acting as an escalation point for first-time-right repairs.
Responsibilities
Support dealerships and repairers on-site and remotely
Diagnose and resolve complex electrical, electronic, and drivability faults
Use OEM tools (e.g., wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
Identify root causes using wiring diagrams and technical documentation
Support both individual cases and wider technical issues across fleets
Requirements
Nice to have: field-based support
Nice to have: multi-site support
Nice to have: multi-brand exposure
Nice to have: OEM/importer technical support background
A player-coach role leading and growing the US post-sales team, owning delivery of robotic fleet deployments across North America, and strengthening processes/tools for scaling.
Responsibilities
Lead and develop the existing US team of customer success & field services.
Own deployment, commissioning, maintenance, and support operations in the US.
Plan and allocate field capacity across parallel projects ensuring high utilization.
Own the US project portfolio and lead strategic multi-site roll-outs.
Ensure every customer has a value realization plan with defined use cases, success criteria, and KPIs.
Requirements
Degree in Engineering or a related technical field
Nice to have: robotics
Nice to have: industrial automation
Nice to have: experience growing and scaling an existing team
Field Service Engineer responsible for technical support and maintenance of widefield microscopy and electron microscopy sample preparation systems in Austria, working remotely with occasional travel.
Compensation
Für diese Position ist gemäß dem Kollektivvertrag für Angestellte der Metalltechnischen Industrie ein Mindestjahresbruttogehalt von 55.000 € vorgesehen (Vollzeitbasis). Darüber hinaus ist diese Position bonusberechtigt und umfasst eine variable leistungsabhängige Vergütungskomponente.
Responsibilities
Deliver on‑site service for widefield microscopy systems and electron microscopy sample preparation systems, including preventive maintenance, repairs, troubleshooting, performance verification, and installation of new systems and upgrades.
Train customers in effective use and maintenance of their systems, preparing accurate service reports, technical documentation, and case updates.
Collaborate with regional and global Service teams to develop customer‑focused solutions and partner with Sales and Applications colleagues to support demonstrations, customer events, and trade shows.
Requirements
Degree or completed vocational training in Life Sciences, Medical Technology, Electrical Engineering, Mechatronics, or a related technical discipline.
Provide technical support for Viessmann climate comfort solutions across the USA and Canada, leveraging Salesforce Service Cloud and SAP.
Compensation
The expected base salary range for this role is between $33,000.00 CAD - $83,000.00 CAD annually.
Responsibilities
Provide customer service/technical support for Viessmann commercial and residential boilers, burners, controls, components, indirect fired water heaters, air-handling units and heat pumps.
Document customer interactions/technical support in Salesforce Service Cloud CRM
Provide technical support to internal/external customers through call center calls, and email.
Use Salesforce/SAP to guide and assist contractors with knowledge-based troubleshooting, advising and resolving field issues.
Assist in repair protocols/procedures including accurate service records and reports.
Requirements
High School Diploma or GED
Nice to have: Graduate of a Technical College or University with a focus on mechanical or electrical engineering technology
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