Seeking an experienced Manager to build and oversee a Field Service team responsible for installation, maintenance, and repair of electrical and mechanical equipment across multiple client sites.
Responsibilities
Oversee profit and loss (P&L) responsibilities for the EMS field service operations, including budget management, cost control, and financial reporting.
Collaborate with engineering, project management, and sales teams to support client projects and technical proposals.
Serve as the primary technical escalation point for complex field service issues.
Lead, mentor, and manage a team of field service technicians specializing in electrical and mechanical equipment.
Plan, assign, and optimize work orders, routes, and schedules to maximize efficiency and meet service deadlines.
Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts.
Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols.
Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs.
Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements.
Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.
Requirements
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Lead field operations across the Midwest territory, overseeing a team of 20-50 field technicians and managing day‑to‑day operations, safety, and performance reporting.
Compensation
Compensation: $90,000 - $100,000 per year
Responsibilities
Oversee and support a team of 20-50 field service technicians
Manage day‑to‑day field operations, scheduling, and job coordination across the Midwest territory
Champion field safety: enforce safety standards, conduct site checks, and address incidents
Review and approve technician timecards
Prepare and manage operational reports and track KPIs
Lead platform ownership and business analysis for Amdocs suite and Field Service Management ecosystem, driving design, integration, and continuous improvement.
Responsibilities
Serve as senior business analyst and platform owner for Amdocs suite and FSM platforms
Define project scope, requirements, and objectives across Amdocs and FSM ecosystem
Coordinate internal resources and third parties/vendors
Facilitate workshops and work sessions with stakeholders
Diagram and redesign cross-functional customer journeys and business processes
Requirements
Bachelor's degree in business, design, or information technology
Nice to have: telecommunications industry experience
The role involves the full consulting cycle for SAP S/4HANA Service, focusing on Service-to-Cash (S2C) processes, process modeling, conception, implementation, and change management.
Locations (2)
Köln, Northrhein-Westfalen, Germany
Dortmund, Northrhein-Westfalen, Germany
Responsibilities
Identify and model new business processes and optimize existing customer processes
Accompany implementation of SAP S/4HANA Service and related portfolio elements
Manage change management during implementation
Use BPMN tools like Signavio or Camunda
Anforderungsmanagement, fachliche Konzeption, and implementation
Requirements
(Wirtschafts-)Informatik
(Wirtschafts-)Ingenieurwesen
Betriebswirtschaft
comparable qualification
Nice to have: Field Service and Asset Management (FSA)
Responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.
Responsibilities
Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts.
Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols.
Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs.
Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements.
Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.
Responsible for improving customer experience by providing installation information, addressing challenges, and delivering software services across pre‑sales, post‑sales, and service delivery support.
Responsibilities
Enhances customer experience by providing a comprehensive overview of installation activities, site‑specific information, and access to relevant contacts.
Addresses customer‑relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols.
Offers software services encompassing pre‑sales, post‑sales, and service delivery support, catering to diverse customer needs.
Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements.
Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.
Requirements
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Lead business analysis for utilities and energy clients, driving digital transformation and operational excellence through enterprise system implementations.
Compensation
$100,000 - $120,000 annually DOE
Responsibilities
Engage with clients to understand and document business processes
Translate requirements into functional specifications
Conduct gap analyses
Collaborate with technical teams on solution design
Configure and customize tools
Requirements
Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field
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