Senior Operations Service Manager to oversee Depot Repair and Field Service operations at the Irvine, California headquarters.
Compensation
Base Salary: $90,000–$150,000 annually, depending on qualifications and experience
Bonus: $5,000–$20,000 range listed on the requisition; eligibility and payment terms subject to confirmation
Responsibilities
Lead day-to-day depot repair and field-service operations
Oversee repair workflows, service priorities, and operational resources
Monitor service turnaround times, first-time-fix rates, parts availability, on-time delivery, and customer satisfaction
Identify operational bottlenecks and implement improvements
Provide leadership, coaching, and performance management to service operations teams
Requirements
Bachelor's degree in electronic engineering, computer science, or a related field
Provide field-based technical support and service for low-, medium-, and high-voltage electrical power systems and equipment.
Compensation
The expected annual salary range for this role is $82000 - $102000 a year.
Responsibilities
Provide field service and technical support to customers during the installation, testing, commissioning, startup, maintenance, repair, and modification of electrical power distribution equipment and systems.
Perform acceptance testing, troubleshooting, diagnostics, and calibration on low-, medium-, and high-voltage electrical equipment using appropriate test equipment.
Manage assigned field service projects, coordinating activities and priorities to ensure work is completed safely, accurately, and on schedule.
Diagnose equipment and system issues and recommend practical technical solutions that address customer needs.
Perform complex technical assignments that may involve equipment testing, product evaluation, process studies, troubleshooting, or technical investigations.
Requirements
Diploma or Degree in Electrical field from an accredited institution
Red Seal (309A) Interprovincial Journeyman Electrician Certification/ Ticket
Leads the service organization for power conversion systems used in utility-scale renewable energy plants, including solar inverters and battery energy storage system (BESS), accountable for safe, reliable, and responsive service delivery throughout the equipment lifecycle.
Responsibilities
Define and execute the global service strategy for PV solar and battery storage power conversion systems.
Lead regional service teams and service partners, setting clear expectations for safety, response times, quality, and customer experience.
Establish robust and consistent service processes for safety, commissioning, preventive maintenance, troubleshooting, corrective maintenance, warranty claims, and equipment upgrades.
Develop scalable operating models, including regional coverage, staffing plans, replacement parts & tools strategies, escalation paths, and service partner capabilities.
Monitor service performance and operational data to establish KPIs focused on reliability, service response, and cost effectiveness.
Requirements
Bachelor’s degree in electrical engineering, energy systems, or a related field
Nice to have: Solar and battery storage project support
Lead the operational side of the Physical Security business, including professional services, project delivery, service and support, break/fix, and sales engineering, to support continued growth while maintaining quality and profitability.
Compensation
Competitive base salary based on experience
Bonus and commission programs
Responsibilities
Lead, manage, and create accountability across the Physical Security operations organization
Own the overall operational performance of the Physical Security business
Provide leadership and oversight across professional services, project delivery, field operations, service and support, break/fix, and sales engineering
Develop and improve repeatable operating processes that allow the business to scale
Establish clear standards for project kickoff, resource planning, scheduling, installation, commissioning, documentation, customer acceptance, and project closeout
Requirements
Nice to have: Multi-location or enterprise deployments
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