- Austin, Texas, United States
- Senior
Provide enterprise-level help desk escalation support for internal employees and leaders in the financial services industry across the country, delivering first-class technical assistance via phone, email, and in-person.
Responsibilities
- Handle and resolve complex user hardware, software, identity, access, Microsoft 365, endpoint, and network-related issues
- Serve as the primary escalation point for Level 1 and Level 2 Help Desk issues and provide guidance to junior team members
- Accurately log, update, and track all support requests using the request tracking platform
- Administer and support Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, and mobile email configuration
- Troubleshoot email delivery and mail-flow issues using message trace, Outlook diagnostics, and DNS analysis
Requirements
- Bachelor's Degree or applicable experience