The Email Services Support Analyst is responsible for the efficient operation, maintenance, and support of the University's LISTSERV service as well as core email services provided on the Microsoft 365, SendGrid, and similar platforms.
Compensation
USW Pay Band 12 -- $84,564 with an annual step progression to a maximum of $108,145.
Responsibilities
Troubleshooting complex computer system problems
Monitoring the performance and integrity of servers
Analyzing and monitoring vendor service and performance
Developing and editing standard operating procedures for IT services
Responding to service requests in a timely fashion
Requirements
Bachelor's Degree or acceptable combination of equivalent experience
Troubleshoot complex issues across WordPress, Apache, IIS, PHP, Node.js, MySQL/MariaDB, DNS, and SSL/TLS environments and perform hosting support tasks.
Compensation
We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave.
Responsibilities
Troubleshoot complex issues across WordPress, Apache, IIS, PHP, Node.js, MySQL/MariaDB, DNS, and SSL/TLS environments
Investigate issues using logs, error messages, browser developer tools, and command-line diagnostic tools
Troubleshoot email delivery and configuration issues, including SMTP, IMAP, mail routing, SPF, DKIM, and DMARC
Perform and solve website migrations, hosting account migrations, backups, restores, and data recovery activities
Investigate website performance, permissions, malware, compromised websites, and other common hosting security issues
A highly technical individual contributor responsible for leading the technical strategy and execution of complex, high-value opportunities across EMEA, acting as a trusted technical authority for customers and internal product teams.
Responsibilities
Lead the technical presales motion for strategic and enterprise opportunities.
Own technical discovery, solution design, validation, and the technical win.
Advise customers on architecture, security requirements, integrations, risks, and technical trade-offs.
Communicate credibly with both technical practitioners and executive stakeholders.
Identify and remove technical blockers before they impact deal progression.
Provide enterprise-level help desk escalation support for internal employees and leaders in the financial services industry across the country, delivering first-class technical assistance via phone, email, and in-person.
Responsibilities
Handle and resolve complex user hardware, software, identity, access, Microsoft 365, endpoint, and network-related issues
Serve as the primary escalation point for Level 1 and Level 2 Help Desk issues and provide guidance to junior team members
Accurately log, update, and track all support requests using the request tracking platform
Administer and support Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, and mobile email configuration
Troubleshoot email delivery and mail-flow issues using message trace, Outlook diagnostics, and DNS analysis
Senior Systems Engineer responsible for architecting, implementing, securing, and supporting complex client environments across Microsoft 365, identity management, virtualization, and enterprise infrastructure.
Responsibilities
Design and implement Microsoft 365 tenant environments
Configure and administer Microsoft Entra ID
Architect and implement Conditional Access policies
Support and administer Google Workspace for HelloFresh employees, acting as the primary escalation point for L2 queries and driving adoption of AI features.
Compensation
$90,000—$100,000 CAD
Responsibilities
Serve as the primary escalation point for L2 Google Workspace queries
Troubleshoot and resolve complex, non-standard user issues
Support employees in adopting Gemini for Google Workspace
Handle day-to-day data support tasks such as restoring files and transferring ownership
Analyse recurring ticket trends and propose improvements to support processes
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