The pay scale for the Help Desk Analyst is $30.00 an hour. The pay scale is the base hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.
Responsibilities
Serve as an initial point of contact for IT-related requests via the ticketing system, phone queue, and email.
Create incident tickets and route to appropriate support groups for processing.
Assist end users with questions and problems pertaining to Microsoft Office products, Windows 10, Mac OS, basic network connectivity, email, printers, scanning, fax, etc.
Use Windows Server 2016 or higher, Active Directory, Azure and Office365 to facilitate account and email management, password resets and account lock/unlock.
Adjust file and folder permissions on Windows Server and M365 based file services.
Maintains secure, reliable technology across Clover Sonoma's corporate office, dairy bottling plant, and distribution warehouse in the Petaluma area, supporting technology used by route drivers.
Responsibilities
Administer Windows Server, VMware, storage, and AWS infrastructure
Manage Active Directory, Group Policy, DNS, DHCP, file permissions, and printing
Manage backups, disaster recovery, failover, and business continuity
Install system, application, and firmware updates
Maintain endpoint protection and security logs
Requirements
Bachelor's degree in information technology, computer science, engineering, or a related field, or equivalent education and relevant experience
Nice to have: food, beverage, consumer goods, manufacturing, distribution, or transportation experience
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