- Abuja, Federal Capital Territory, Nigeria
- 3–7 years
Provide technical support and resolve MTN device queries across the North Central region.
Responsibilities
- Handle requests for software installation and configuration
- Carry out incident escalation process
- Gather and schedule customer phones and devices for warranty repairs
- Investigate and resolve technical complaints about network coverage, billing, data, devices, and value-added services
- Improve customer satisfaction by responding quickly and escalating cases as needed
Requirements
- First degree in any relevant discipline