- Austin, Texas, United States
- On-site
- 10+ years
Lead the Americas Delivery Exception Management strategy, roadmap, and operations, driving prevention and automation across the carrier network.
Responsibilities
- Own the Americas DEM strategy, multi-year roadmap, and results for exception management, carrier claims and recovery, and loss investigations, including budget, methods, and staffing.
- Set operating objectives, performance standards, and a tiered review cadence for exceptions, claims, and loss, with clear owners and success criteria.
- Own exception, claims, and credit policies that affect DEM and the wider Apple logistics network, and make the call on DEM operational decisions and escalations.
- Define and publish the DEM scorecard, including exception rate, loss and credit exposure, claims recovery, claim cycle time, and repeat defects.
- Shift the team from reactive case resolution to predictive, upstream prevention, using trend analysis to anticipate emerging risks and building fixes into process, policy, training, and carrier commercial terms.
Requirements
- Bachelor's degree in Supply Chain, Engineering, Business, Finance, Economics, or a related field
- Nice to have: MBA
- Nice to have: Advanced Degree
- Nice to have: Automation
- Nice to have: Agentic Workflows