Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis, ensuring efficient check-in/check-out and maximizing financial performance.
Responsibilities
Manages day-to-day operations of front office areas (Bell/Door Staff, Switchboard, Guest Services/Front Desk)
Ensures guest and employee satisfaction
Handles complaints, settling disputes, and resolving grievances
Supervises staffing levels to meet service, operational, and financial objectives
Communicates business objectives and expectations to employees
Requirements
High school diploma or GED
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Dynamic, service-oriented Guest Service Representative to join the team, focused on exuding hospitality and prioritizing stakeholder needs.
Compensation
Specific compensation and benefit details will be discussed during the interview process.
Responsibilities
Greets guests as they arrive, focus on personal recognition
Reviews arrival lists daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis, ensuring guest and employee satisfaction and maximizing departmental financial performance.
Responsibilities
Supervises and manages employees
Manages day-to-day operations
Handles complaints, settling disputes, and resolving grievances
Implements the customer recognition/service program
Ensures compliance with all Front Office policies, standards and procedures
Requirements
High school diploma or GED
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay.
Compensation
Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.
Responsibilities
Assist guests in the check-in and check-out procedure
Work proficiently on the hotel’s electronic reservation system
Handle all financial matters – including credit card and cash transactions
Anticipate guests’ needs and go out of your way to maximize the guest experience
Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
Service-oriented Guest Service Representative responsible for front desk operations, guest greeting, check-in/check-out, and handling daily financial tasks.
Responsibilities
Greets guests as they arrive, focus on personal recognition
Reviews arrival lists daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
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