Provide first‑line IT support across the company, resolving hardware, software, account and network issues, onboarding new hires, and ensuring compliance with security standards.
- Be the friendly, go‑to point of contact for IT support across the company, in person, on chat and through tickets
- Build strong relationships with teams across engineering, operations and leadership so IT is seen as a partner, not a roadblock
- Resolve escalated hardware, software, account and network issues for Windows, macOS and Linux users
- Lead new hire onboarding: set up laptops and accounts, and walk people through our tools and security practices on their first day
- Support Microsoft 365 GCC High, including user accounts, email, SharePoint, OneDrive and Teams
- Nice to have: Startup environment experience
- Nice to have: 2+ years in a startup
- Comprehensive medical, dental, and vision insurance
- Flexible Spending Accounts (FSA)
- 401(k) program
- Transparent stock option plan
- Self‑managed and flexible time‑off policy
