Lead and develop a team of Risk Mitigation Leads to manage operational risk, claim verification, and escalation within Zalando’s Customer Care Operations Excellence.
Responsibilities
Lead and develop a team of 4 Risk Mitigation Leads
Drive operational workflow optimization and process excellence
Champion strategic risk reduction and delivery
Steer critical incidents and executive stakeholder management
Plays a pivotal role in shaping the customer journey at Vaillant Live, ensuring every guest receives an exceptional experience from initial ticket purchase through to event attendance and post-event engagement.
Responsibilities
Serve as the primary point of contact for customer enquiries, complaints, feedback, accessibility requests, ticket exchanges and refunds
Maintain and continuously improve guest experience procedures, customer service manuals, operational guides and knowledge resources
Design, coordinate and deliver customer service training, inductions and event briefings for Guest Services staff and volunteers
Support the planning and delivery of concerts and events, acting as a key liaison between guests, Guest Services teams, ticketing, security and operational departments
Produce and distribute post-event and monthly insight reports, analysing customer feedback and performance trends
The Senior Legal Counsel will provide practical, commercially focused legal advice supporting Top Aces’ Canadian and international business activities, managing commercial agreements, advising on privacy, data and intellectual property, and supporting acquisitions, financings and other corporate transactions.
Locations (3)
Canada
United States
Germany
Responsibilities
Negotiate and draft commercial agreements (NDAs, LOIs, P&S agreements, etc.)
Support business development in responding to government RFX processes
Advise and provide legal support to finance, HR, technology, and service operations teams
Instruct and supervise external counsel in EU and other international jurisdictions
Support corporate transactions including acquisitions, financing activities, and corporate reorganizations
Lead the attraction, engagement and onboarding of clinical and non-clinical talent for the Health Assessment Advisory Service (HAAS) team, building sustainable talent pipelines and driving direct hiring to reduce agency dependency.
Compensation
Competitive salary plus excellent benefits
Responsibilities
Develop and deliver the direct hiring strategy for clinical and non-clinical vacancies across the HAAS contract
Lead workforce planning discussions with operational leaders
Build, lead and develop a high-performing team of Recruitment Specialists and Coordinators
Join a friendly and collaborative team that plays a vital role in keeping services running smoothly, using strengths to grow confidence and develop new skills within a supportive environment.
Responsibilities
Word processing
Minute taking
Data entry
Updating databases
Call handling
Requirements
RQF Level 2 (GCSE) including maths and English or an equivalent vocational qualification or equivalent demonstrable experience
Own patient communication strategy across email, SMS, and direct mail to drive booked eye examinations and Ultimate Hearing Tests (UHTs) for both Leightons and The Hearing Care Partnership.
Compensation
Up to £60,000 DOE
Responsibilities
Own bookings and gross profit generated per contactable patient record
Own the contact strategy and plan across welcome, recall, reminder, post-appointment, upgrade and reactivation
Design, build and maintain automated journeys in the CRM platform
Plan and deliver campaign sends across email, SMS and direct mail
Own audience selection and segmentation using patient, appointment and purchase data
Senior Risk Mitigation ManagerNewZalando · Berlin, Germany
Guest Experience and Ticketing ExecutiveNewLegends Global (Europe) · Derby, United Kingdom
CRM & Loyalty SpecialistNewTOTEME · Stockholm, Sweden
Talent Acquisition LeadNewSerco Plc · Remote, United Kingdom
Business Support AssistantNewEssex County Council · Chelmsford, United Kingdom
CRM & Lifecycle ManagerNewLeightons Opticians & The Hearing Care Partnership · Farnham, United Kingdom
Talent Acquisition PartnerNewDeepHealth · Remote
SOHO CVM SpecialistNewVodafone · London, United Kingdom+2 more