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1–1 jobs· newest first

Head of IT Service Management
Cognita Schools · London, United Kingdom
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+10K new in the last hour

Head of IT Service Management

Cognita Schools · Posted Nov 6, 2026

London, England, United Kingdom
On-site

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Lead and scale a global IT Service Desk and ITSM function, driving AI-enabled support and service excellence.

Responsibilities

Lead global Service Desk and ITSM teams
Build AI-enabled Service Desk with omni-channel support
Own ITSM framework and roadmap
Define KPIs, SLAs and XLAs
Partner with IT and business leaders

Requirements

Bachelor's degree in information technology or related discipline

Skills

ITIL ITSM AI automation virtual agents GenAI chatbots workflow automation KPI SLA XLA vendor management

global distributed teams

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