- Remote, India
- Remote
- Full-time · Mid
- 3–5 years
Production Support Engineer responsible for investigating escalated technical issues, identifying root causes, reproducing bugs, and shipping small, safe fixes.
Responsibilities
- Investigate and reproduce production issues
- Review logs, traces and session data to identify the causes of escalated client issues
- Reproduce production issues, especially those involving voice, audio, browsers and connectivity
- Determine whether an issue is a bug, configuration problem, feature request or user error, and document findings
- Implement small, low-risk fixes through code review and the standard release process
Requirements
- Nice to have: Real-time audio or video
- Nice to have: WebRTC
- Nice to have: Speech-to-text
- Nice to have: Text-to-speech
- Nice to have: SSO