Technical Analyst
Performive LLC · Posted Nov 8, 2026
- Melville, New York, United States
- Hybrid
Technical Analyst to maintain reliable service during the Monday through Friday day shift, managing support tickets, monitoring alerts, and providing live phone support.
Responsibilities
- Manage support tickets, ensuring timely response and resolution within defined SLA guidelines.
- Monitor alerting and monitoring systems such as Zabbix, GrokStream, and SIEM, and respond to infrastructure, system, and service notifications.
- Triage alerts in real time to reduce duplication, noise, and unnecessary escalations.
- Follow established incident, problem, and change processes to ensure consistent service delivery.
- Maintain clear and accurate ticket documentation aligned with ITIL-based service management practices.
Requirements
- Nice to have: ITIL Foundation certification
- Nice to have: basic familiarity with Linux
- Nice to have: MySQL
- Nice to have: web services
- Nice to have: PowerShell