Ensure the security of guest rooms and their contents, clean and maintain guest rooms, stock supply cart, update room status, notify housekeeping office of repairs, handle guest requests, and perform other duties as assigned by management.
Responsibilities
Ensure the security of guest rooms and their contents
Clean assigned number of guest rooms according to company and departmental standards
Stock supply cart with supplies necessary for cleaning guest rooms
Update room status and complete requisite departmental paperwork
Notify housekeeping office of any repairs needed in guest rooms
Assist the Front Office Manager with daily operations, guest service, staffing, and coordination across hotel departments to deliver exceptional guest experiences in a luxury hotel setting.
Responsibilities
Assist the Front Office Manager with overall daily operation of the Front Office Department
Serve as a visible leader and primary point of contact for guests, colleagues, and other hotel departments
Plan, organize, facilitate, attend, and/or participate in hotel and departmental meetings
Ensure compliance with SLS LUX and brand standards, operating procedures, policies, and service expectations
Maintain a strong presence in the Front Office operation and ensure all guest interactions reflect the hotel's luxury service standards
Requirements
High school diploma or equivalent
College degree in Hospitality Management, Business Administration, or a related field
Nice to have: Supervisory or leadership experience within a Front Office or Guest Services operation
Nice to have: Experience in a luxury or high-volume hotel environment