Assist the Front Office Manager with daily operations, guest service, staffing, and coordination across hotel departments to deliver exceptional guest experiences in a luxury hotel setting.
Responsibilities
Assist the Front Office Manager with overall daily operation of the Front Office Department
Serve as a visible leader and primary point of contact for guests, colleagues, and other hotel departments
Plan, organize, facilitate, attend, and/or participate in hotel and departmental meetings
Ensure compliance with SLS LUX and brand standards, operating procedures, policies, and service expectations
Maintain a strong presence in the Front Office operation and ensure all guest interactions reflect the hotel's luxury service standards
Requirements
High school diploma or equivalent
College degree in Hospitality Management, Business Administration, or a related field
Nice to have: Supervisory or leadership experience within a Front Office or Guest Services operation
Nice to have: Experience in a luxury or high-volume hotel environment
The Assistant Front Office Manager is responsible for supporting the overall management and daily operations of the Front Office Department. This position ensures the delivery of exceptional guest experiences while maintaining SLS LUX standards, brand standards, operational procedures, and financial objectives.
Responsibilities
Assist the Front Office Manager with the overall daily operation of the Front Office Department, including Front Desk, Guest Services, and VIP Services.
Serve as a visible leader and primary point of contact for guests, colleagues, and other hotel departments, ensuring prompt resolution of guest needs and concerns.
Plan, organize, facilitate, attend, and/or participate in hotel and departmental meetings as required.
Ensure compliance with SLS LUX and brand standards, operating procedures, policies, and service expectations.
Maintain a strong presence in the Front Office operation and ensure all guest interactions reflect the hotel's luxury service standards.
Requirements
High school diploma or equivalent
college degree in Hospitality Management, Business Administration, or a related field preferred
Nice to have: supervisory or leadership experience