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Job Family
資訊/Information Technology (Job Family)
Job Description
Education – Degree / Field of Study
Work Shift
Seeking a sales motivated and customer-oriented Priority Officer to join the Melbourne Airport team to provide express pickup service to Priority Members.
Deliver the business promise and expectations of the customer
Provide express pickup service to all Priority Members, delivering outstanding customer service to members and seek ways in which to improve their experience
Offer high standard of customer service to all other customers
Actively seek ways to provide exceptional service into the future
Ensure all loyalty / priority customers are served in an efficient and effective manner
The Station Manager will oversee the daily operations of a car rental station, manage a high-performing team, and ensure a smooth and efficient customer experience.
Responsibilities
Oversee day-to-day operations, ensuring all processes run smoothly and efficiently.
Manage the availability, maintenance, and condition of the vehicle fleet.
Coordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency.
Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints.
Train and support staff in delivering excellent customer service at every interaction.
Handle reservations and process rental agreements with accuracy and professionalism.
Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish.
Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.
Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections.
Adhere to all rental policies and procedures to ensure smooth and compliant transactions.