- Arlington, Virginia, United States +2 more
- Hybrid
- Full-time · Mid
- 4–6 years
Own the day-to-day IT operations that keep our people productive and our environment secure, including onboarding, offboarding, access requests, password/MFA resets, endpoint management, and SaaS administration.
Locations (3)
- Arlington, Virginia, United States
- Washington, District of Columbia, United States
- Maryland, United States
Responsibilities
- Run onboarding and offboarding end-to-end: account provisioning, hardware setup, role changes, same-day deprovisioning, and device wipe and recovery.
- Work the IT service desk queue in Jira Service Management, handling password and MFA resets, access requests, and troubleshooting within defined SLAs.
- Write and maintain SOPs, runbooks, and knowledge-base articles.
- Escalate security-relevant issues to the cyber team.
- Administer macOS and Windows endpoints in Rippling MDM.