Manage end-to-end ocean freight operations for fully managed customers, including booking, carrier negotiations, documentation, and performance reporting.
- Coordinate end-to-end ocean freight (FCL and LCL) from PO and booking through vessel departure, arrival, customs clearance, and final-mile delivery
- Serve as primary point of contact for assigned customers, providing proactive shipment updates, exception alerts, and recovery plans
- Work with overseas agents, NVOCCs, steamship lines, customs brokers, drayage carriers, and warehouses to keep cargo moving on schedule
- Ensure accurate, timely shipping documentation: bills of lading, commercial invoices, packing lists, ISF filings, and certificates of origin
- Monitor port congestion, vessel rollings, blank sailings, and equipment shortages, and reroute or rebook as needed
- Bachelor's degree in Supply Chain, Logistics, International Business, or a related field, or equivalent experience
- Nice to have: Licensed Customs Broker (LCB) or Certified International Freight Forwarder (CIFF) credential
- Nice to have: experience managing fully managed or outsourced logistics accounts
- Nice to have: established relationships with major ocean carriers and overseas agent networks
- Nice to have: experience supervising or mentoring a team
