The Senior IT Technical Support Specialist delivers advanced onsite IT support across end-user computing, site infrastructure, laboratory environments, manufacturing operations, and specialized operational technology systems. This role is accountable for diagnosing and resolving complex technical issues, supporting incident and change management, enabling new system implementations, and ensuring reliable service delivery across local operations.
- Provide advanced technical support for end-user computing, infrastructure, laboratory systems, manufacturing applications, automation systems, and specialized computing devices.
- Independently investigate, diagnose, and resolve complex IT and automation incidents.
- Manage incidents and service requests through approved IT service-management tools, including ServiceNow.
- Serve as a technical escalation point for local IT support teams.
- Perform root-cause analysis and recommend sustainable corrective and preventive actions.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical discipline
- Nice to have: ServiceNow
- Nice to have: PMP
- Nice to have: PRINCE2
- Nice to have: Lean
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