Designing, managing, and monitoring complex networks and communication systems while ensuring stability and providing network administration and support.
Responsibilities
Designing specifications for larger complex networks and communication systems
Manage change, constantly reviewing design and responding to optimisation changes
Monitor and control the network to ensure its day to day stability
Manage problems and assist with support functions
Contribute to the research and assessment of new technologies as well as customer needs
Requirements
National Certificate (Grade 12)
National Senior Certificate
National (vocational) Certificate
Nice to have: CCIE (Cisco Certified Internetworking Expert)
The Operational Service Excellence Manager will define and improve the processes, standards and ways of working used across Radiant’s Service Management, Infrastructure Operations and Data Centre Operations teams. This is a hands-on role focused on building structure from the ground up.
Responsibilities
Define consistent approach to incident, major incident, change, problem, and request management
Establish clear roles, escalation paths, customer communications and post-incident reviews
Define the service management onboarding process for new customers including runbooks, escalation matrices, contacts, service readiness checks, and go-live requirements
Create standard operating procedures and runbooks for Data Centre Operations, Infrastructure Operations, SRE, hardware installation, fault handling, RMA, and decommissioning
Define clear handoffs between L1, L2 and L3 teams, and between onsite and remote operations
Lead the Continual Service Improvement programme and manage key IT Service Management processes to deliver high-quality, efficient, customer‑focused IT services for the firm.
Responsibilities
Act as the voice of the customer within IT to champion the user experience across all IT services.
Develop and manage service review, customer satisfaction and feedback programmes.
Develop trusted relationships with business stakeholders and IT Champions to improve communication, service alignment and user satisfaction.
Drive initiatives that enhance user experience and strengthen engagement between IT and the wider firm.
Manage the firm’s Continual Service Improvement (CSI) programme and maintain a prioritised service improvement roadmap aligned to the firm’s business objectives.
Requirements
Bachelor’s degree in computer science, Information Technology, Engineering, or related field
Nice to have: ITIL 4 Managing Professional
Nice to have: Practice Manager certification
Nice to have: Enterprise ITSM platforms such as ManageEngine, ServiceNow, Jira
Nice to have: Experience in professional services, legal or regulated environments
Responsible for the operational health, stability, and performance of a business-critical application ecosystem built on Java/Jakarta EE, JBoss EAP, Oracle, and Angular technologies.
Responsibilities
Own the operational performance, availability, stability, and continuous improvement of the application landscape.
Manage and coordinate major incidents, problem management, root cause analysis, and service restoration activities.
Act as the primary point of contact for business stakeholders regarding service health, risks, and operational issues.
Coordinate L3 support activities and collaborate with development teams on complex technical investigations.
Monitor applications, interfaces, jobs, and integrations to ensure reliable day-to-day operations.
Seeking an experienced IT Service Owner to be accountable for the operational health, stability, and performance of a business-critical application ecosystem built on Java/Jakarta EE, JBoss EAP, Oracle, and Angular technologies.
Responsibilities
Own the operational performance, availability, stability, and continuous improvement of the application landscape.
Manage and coordinate major incidents, problem management, root cause analysis, and service restoration activities.
Act as the primary point of contact for business stakeholders regarding service health, risks, and operational issues.
Coordinate L3 support activities and collaborate with development teams on complex technical investigations.
Monitor applications, interfaces, jobs, and integrations to ensure reliable day-to-day operations.
Provide first- and second-line IT support, administer user accounts, manage IT assets, and collaborate with vendors to maintain IT services in Lithuania.
Compensation
💶 Salary range: 2300–2800 € gross/month
Responsibilities
Deliver technical support and efficiently diagnose and resolve hardware, software, operating system, and application issues.
Administer user accounts and identity services across Active Directory, Entra ID (Azure AD) and other business applications.
Conduct onboarding and offboarding IT activities.
Oversee IT asset inventory, ensuring accurate tracking and management of end-user devices and related hardware.
Coordinate device deployment, replacement and lifecycle management, including setup of OEM-specific diagnostic tools and devices.
Provide Level 2 desktop support for Windows, Microsoft 365, identity and access, mobile devices, and workplace technology in Houston while also supporting a nationwide organization.
Compensation
The pay range for this position is $30.00 - $40.00/hr.
Responsibilities
Serve as the primary onsite IT support resource for approximately 100 employees in the Houston office.
Provide Level 2 onsite and remote support for Windows desktops and laptops, Microsoft 365, mobile devices, printers, meeting-room technology, and related hardware and software.
Troubleshoot operating system, application, connectivity, authentication, synchronization, and access issues.
Perform day-to-day administration and support for Microsoft Outlook, Teams, OneDrive, SharePoint Online, Exchange Online, Active Directory, Microsoft Entra ID.
Provision and maintain user accounts, passwords, access, and group memberships.
Requirements
Bachelor's degree in Computer Science or related field
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