ITIL-aligned processes jobs

IT Support Technician

Howden Group Holdings · Posted Nov 10, 2026

Glasgow, Scotland, United Kingdom
Hybrid
Full-time · Associate

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The role involves providing high-quality technical support and service delivery across the organization, supporting end users, maintaining IT systems, and contributing to service management processes.

Compensation

Competitive discretionary annual bonus.

Responsibilities

Deliver excellent IT support and customer service to colleagues across the business, communicating effectively with users, keeping them informed of progress, actions, and resolutions.
Manage and resolve incidents, requests, and tasks through the IT Service Management platform within agreed service levels.
Diagnose and resolve hardware, software, networking, Microsoft 365, and device-related issues through effective troubleshooting and technical analysis.
Contribute to ITIL-aligned service management processes and continual service improvement.
Monitor and maintain IT systems and services, identifying potential issues and taking proactive measures to minimise disruption.

Skills

Experience working within SLA targets ITSM platform (FreshService, ServiceNow or Jira Service Management)Structured IT support environment experience

IT Operations Manager

IT Operations Manager

Responsibilities

Requirements

Skills

Benefits

IT Support Technician

Compensation

Responsibilities

Skills

Benefits