Referso Jobs

Senior IVR & Contact Center Engineer (NICE CXone / Genesys)

NJM Insurance Group · Posted Jul 28, 2026

Open

Trenton, New Jersey, United States
Full-time · Senior
$91K–$115K per year
10+ years

Senior IVR & Contact Center Engineer (NICE CXone / Genesys)

NJM Insurance Group · Posted Jul 28, 2026

Open

Trenton, New Jersey, United States
Full-time · Senior
$91K–$115K per year
10+ years

Senior Genesys Engineer

Nimber · Posted Nov 4, 2026

Open

Senior
5+ years

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Senior Genesys Engineer / Developer responsible for designing, configuring, developing and maintaining Genesys On-Premise solutions, migrating to Diabolocom, and integrating contact centre platforms with modern web technologies.

Responsibilities

Design, configure, develop and maintain Genesys On-Premise solutions
Work with Genesys Framework, URS, Composer, Info Mart (GIM) and Pulse
Manage and troubleshoot VoIP and telephony infrastructure
Participate in technical assessment, planning and implementation of the Genesys-to-Diabolocom migration
Provide L3 technical support

Requirements

Nice to have: Diabolocom
Nice to have: cloud-based CCaaS platforms
Nice to have: React.js
Nice to have: Vue.js
Nice to have: Angular

Skills

Genesys On-Premise Genesys Framework URS Composer IVR development VoIP SIP

Senior Genesys Engineer

Nimber · Posted Nov 4, 2026

Open

Lisbon, Lisbon, Portugal
Full-time · Senior
5+ years

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Experienced Senior Genesys Engineer / Developer focused on development, maintenance and modernization of contact centre solutions within the banking sector, including strategic migration from Genesys On-Premise to Diabolocom.

Responsibilities

Design, configure, develop and maintain Genesys On-Premise solutions, including routing, IVR, reporting and outbound campaigns.
Work with Genesys Framework, URS, Composer, Info Mart (GIM) and Pulse.
Manage and troubleshoot VoIP and telephony infrastructure, including SIP trunks, SBCs and voice routing.
Participate in the technical assessment, planning and implementation of the Genesys-to-Diabolocom migration.
Provide L3 technical support, investigating complex incidents related to call routing, voice quality and system integrations.

Requirements

Nice to have: Diabolocom
Nice to have: CCaaS migrations
Nice to have: React.js
Nice to have: Vue.js
Nice to have: Angular

Skills

Genesys On-Premise Genesys Framework URS (Universal Routing Server)Genesys Composer

Senior IVR & Contact Center Engineer (NICE CXone / Genesys)

Senior IVR & Contact Center Engineer (NICE CXone / Genesys)

Compensation

Responsibilities

Requirements

Skills

Benefits

Senior Genesys Engineer

Responsibilities

Requirements

Skills

Senior Genesys Engineer

Responsibilities

Requirements

Skills

IVR development jobs

Compensation

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Benefits

Responsibilities

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Skills

Responsibilities

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