Customer Success Managers at Ramp are responsible for successful implementation and adoption. This role partners with public-sector organizations to deliver measurable value, helps shape the approach to government agencies, educational institutions and nonprofits, guides onboarding and long-term success, and advises customers on modernizing financial workflows.
This role will take full ownership of the transition process for every new building that joins Daisy, ensuring a smooth, consistent, and repeatable experience from start to finish. You will own the onboarding process and ensure every step is completed on time, coordinating across internal departments and third-party partners to move each building through the transition and successfully reach go-live. You will also be the face of Daisy to our clients, who are condo, co-op, and HOA boards.
Compensation
This role offers a salary of $80K - $100K depending on experience and qualifications, along with a competitive benefits package and equity.
Responsibilities
Lead the transition for new buildings joining Daisy, ensuring consistent and efficient execution of every step in the switch template.
Own the daily and weekly cadence of client onboarding: reviewing documentation, pushing your own and other team members' tasks to completion, and keeping every building on track.
Coordinate with the building's outgoing management company, vendors, and other third parties to gather what's needed and unblock progress.
Own the weekly status meetings, manage escalations, and lead a clean handover at close-out.
Serve as the main point of contact for our clients throughout the transition, communicating clearly and proactively at every stage.
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Locations (2)
New York, New York, United States
London, England, United Kingdom
Responsibilities
Manage the customer implementation lifecycle from signature to go-live
Translate complex customer pricing models into the Sequence data model
Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday
Build the playbook and scale our onboarding and product specialist team right next to our C-level team
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