The Sr. Field Service Engineer acts as the technical bridge between real-world vehicle usage and Rivian’s engineering and product development teams. You will drive field issue detection, structured root cause analysis, and corrective action implementation.
Locations (2)
California, United States
Nevada, United States
Compensation
The salary range for this role is USD 79,700-99,600 for New Hampshire based applicants, USD 87,300-109,100 for Massachusetts and Connecticut based applicants and USD 94,900-118,600 for New York based applicants.
Responsibilities
Act as a field product expert across Rivian’s vehicle platforms (HV Battery, Drive Units, Infotainment, ADAS, Chassis Systems, etc.).
Lead structured field investigations for early-life failures, durability issues, and emergent customer trends.
Partner with Field Service Technicians and Service Engineering to deliver advanced diagnostics, while capturing field learnings for upstream product corrections.
Drive root cause analysis efforts using formal methodologies (5-Whys, Fishbone, Fault Tree) and close quality loops with Engineering and Reliability teams.
Develop rapid diagnostic and repair plans that prioritize customer uptime and serviceability, including software and hardware solutions.
Requirements
Bachelor’s or Master’s Degree in Mechanical Engineering
Perform functional safety analysis of internally designed application and platform software, create safety requirements, and lead safe software architecture development for automotive software.
Responsibilities
Contribute to creation of technical safety requirements
Derive software safety requirements for application and/or platform software
Support implementation of software safety requirements at the application and/or platform software layer
Support/derive safety analysis using FTA, SW-FMEA
Lead the development of SW architecture for safety, including ASIL decomposition, freedom-from-interference analysis, dependent failure analysis
Requirements
Bachelor's or equivalent in Electrical Engineering, Software Engineering or Computer Science
Nice to have: model-based design using Simulink
Nice to have: experience with propulsion & dynamics systems
Nice to have: experience with body systems
Nice to have: understanding of infotainment functions
Der Level 1 Technical Helpdesk Agent bietet Erstlinien-Support für Kfz-Reparaturbetriebe und fungiert als primärer Ansprechpartner für alle reparaturbezogenen Anfragen in den zugewiesenen Märkten.
Responsibilities
Erster Ansprechpartner für Reparaturanfragen und technische Rückfragen von Reparaturbetrieben.
Bereitstellung technischer Unterstützung per Remote-Zugriff unter Anwendung bewährter Diagnosemethoden und OEM-Vorgaben.
Direkte Kommunikation mit Reparaturbetrieben in der jeweiligen Landessprache, um Probleme zu klären, Symptome und DTCs zu sammeln sowie bereits durchgeführte Schritte zu validieren.
Durchführung der Erstdiagnose, umfassende Fall-Dokumentation und Festlegung der weiteren Bearbeitungs- oder Eskalationsschritte.
Eskalation ungelöster oder komplexer Fälle an den Level‑2‑Support inkl. vollständiger und strukturierter Fallinformationen.
Requirements
Nice to have: Erfahrung in der Kommunikation mit Reparaturbetrieben/Technikern (Service Desk/Contact Center)
Nice to have: Fließende Kenntnisse der jeweiligen Sprache(n)
The primary goal of the Trainer is to ensure that client technical staff have the necessary knowledge and skills to perform vehicle diagnosis and repair professionally.
Responsibilities
Design and deliver technical training for the workshop network in-person, online, and via streaming.
Create didactic materials such as manuals, guides, presentations, and practical exercises.
Update and adapt training content according to industry news and client technical information.
Participate in national and international training to ensure continuous knowledge updates.
Coordinate the planning and logistics of training actions.
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