Responsible for creating the first impression of the organization's services to patients and families and other external customers, performing pre-arrival duties related to pre-registration and financial clearance for outpatient and inpatient services.
Compensation
$16.97 - $24.74
Responsibilities
Collecting demographic and financial data to ensure hospital bill is paid by a third party payer or the patient
Verifying insurance eligibility, referral coordination, and securing authorization
Acting as primary liaison for patients receiving professional and hospital services at ECU Health
Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include performing all pre-arrival duties related to the pre-registration and financial clearance process for both outpatient and inpatient services.
Compensation
$16.97 - $24.74
Responsibilities
Performing pre-arrival duties related to pre-registration and financial clearance for outpatient and inpatient services
Collecting proper demographic and financial data to ensure hospital bill is paid by a third party payer or the patient
Perform insurance verification and authorization process for both existing and new patients, ensuring eligibility and benefits are in order for accurate claim submission and payment.
Compensation
Starting Pay: $20.00/hr (Wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience.)
Responsibilities
Utilize the current system to conduct insurance verification and validate authorizations for scheduled patients
Use the SSI online eligibility verification system, or contact the payer directly via telephone or website
Request pre-authorizations for scheduled procedures, urgent procedures, and imaging
Accurately document account actions related to pre-certification
Coordinate Peer-to-Peer reviews with providers for denied requests
Coordinates, schedules and registers patients for both inpatient and outpatient surgical procedures, diagnostic testing/labs, and general office visits.
Responsibilities
Coordinates, schedules and registers patients for both inpatient and outpatient surgical procedures, diagnostic testing/labs, and general office visits.
Interacts with all levels of staff, management, physicians, patients and families, multidisciplinary teams, insurance carriers, and outside agencies.
Adjusts schedules and accommodates special requests from internal and external customers, while providing complete coordination prior to surgery.
Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians, office personnel and various hospital personnel while maintaining patient confidentiality.
Works directly with the insurance carriers to obtain authorizations and referrals as needed per insurance guidelines to ensure financial coverage for prospective procedures.
Greet patients and visitors in a friendly, professional, and trauma-informed manner. Perform patient check-in and check-out procedures. Answer and direct incoming phone calls with empathy and professionalism; assist callers with inquiries, provide accurate information, and take messages when needed. Schedule, reschedule, and confirm patient appointments. Conduct pre-registration workflows, including collecting and verifying patient demographics, insurance details, and required documentation prior to the visit. Verify insurance eligibility and benefits; obtain and document required referrals and prior authorizations.
Responsibilities
Greet patients and visitors in a friendly, professional, and trauma-informed manner
Perform patient check-in and check-out procedures
Answer and direct incoming phone calls with empathy and professionalism
Schedule, reschedule, and confirm patient appointments
Conduct pre-registration workflows, including collecting and verifying patient demographics, insurance details, and required documentation prior to the visit
The Intake /Insurance Coordinator is responsible for ensuring that benefit information, initial authorization and patient liability are obtained prior to the clinical staff starting care. This position also includes initial scheduling of clinical staff, tracking orders and other pertinent documentation from physicians / providers / referral sources.
Responsibilities
Ensuring benefit information, initial authorization and patient liability are obtained prior to clinical staff starting care
Initial scheduling of clinical staff
Tracking orders and other pertinent documentation from physicians / providers / referral sources
Provide expertise in insurance pre-certification and authorization of services by calling insurance companies and patients to verify insurance information, and develop positive relationships with referring physicians and patients.
Responsibilities
Prioritize workload to ensure all patients are contacted prior to their exam and those with largest responsibility to pay are given highest priority
Determine if patient’s insurance is a part of the provider network
Make outgoing calls to insurance companies for pre-certification or any authorization
Receives pre-authorization from patients and/or insurance companies and documents
Contact patient and referring offices using HIPAA guidelines prior to scheduled exam when additional insurance information is needed
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