The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families, guiding them from arrival to departure at our centers.
Responsibilities
Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
Update member information in the electronic medical records system
Schedule appointments and coordinate referrals for a multi-disciplinary care team
Assist members with filling out paperwork through electronic kiosks, as needed
Request medical records and upload documentation to electronic medical records system
Requirements
Associates degree preferred, or equivalent experience
Nice to have: Must be bilingual (language dependent on member demographics) and able to pass formal proficiency exam as part of the selection process
Nice to have: Experience working with EMR systems a plus
Our target new hire base salary ranges for this role are the following:
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$85,500—$96,200 USD
US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$77,000—$86,600 USD
Canadian employees (any location):
$80,800—$90,900 CAD
Billing Specialist III
Sea Mar Community Health Centers · Posted May 18, 2026
This position is responsible for reviewing and posting charges, resolving failed claims and rejections, posting payments and adjustments, timely processing of secondary insurance, processing denials, bimonthly rebills, following up with insurance companies on accounts not paid, customer service, and collections of private past due accounts.
Own end-to-end workflows across assigned areas, including state registrations, employer account maintenance, workers’ compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and related requirements.
Research state and local requirements and determine the steps needed to establish and maintain employer accounts, business registrations, and coverage.
Work directly with government agencies, insurance carriers, brokers, and third-party partners to establish accounts, obtain information, and resolve issues.
Manage account, registration, and policy lifecycle changes, including registrations, updates, state additions, renewals, audits, transfers, and closures.
Investigate and resolve registration, account access, policy, coverage, and other operational issues.
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